Total Years of Experience: 15 Years, 7 Months
December 2015
To Present
IT System Administrator/IT Supervisor
at MTC Al-Madaen Telecom
Location :
Egypt - Alexandria
- Administrator for Sophos UTM firewall, Kerio connect email server, Active Directory on windows server 2012 R2, web hosting C-panel.
- Filtering and access list.
- Administrate servers, desktop computers, printers, router, switches, firewalls, phones, personal digital assistants, smart-phones, software deployment, security updates and patches - Setting up new users' accounts and profile and dealing with password issues
- Troubleshoot problems reported by users.
- Wired and wireless networks enhancement and troubleshooting.
- Design new infrastructure on Visio.
- Contact with customers, vendors, Suppliers.
- Preparing BOQs, Datasheets for Tenders.
- Contributing in sales by making recommendations for Potential opportunities, surveys.
- Onsite IT projects Supervision.
- Viewing projects’ layouts with AutoCAD.
- Projects and achievements: Mdarej, Mdarej movement - AlSafwa Mall phases 1, 2, 3 - Darwish Group - Jennyfer Cairo, Alex - Montazah District.
- Filtering and access list.
- Administrate servers, desktop computers, printers, router, switches, firewalls, phones, personal digital assistants, smart-phones, software deployment, security updates and patches - Setting up new users' accounts and profile and dealing with password issues
- Troubleshoot problems reported by users.
- Wired and wireless networks enhancement and troubleshooting.
- Design new infrastructure on Visio.
- Contact with customers, vendors, Suppliers.
- Preparing BOQs, Datasheets for Tenders.
- Contributing in sales by making recommendations for Potential opportunities, surveys.
- Onsite IT projects Supervision.
- Viewing projects’ layouts with AutoCAD.
- Projects and achievements: Mdarej, Mdarej movement - AlSafwa Mall phases 1, 2, 3 - Darwish Group - Jennyfer Cairo, Alex - Montazah District.
May 2012
To Present
Videographer and Editor
at May 2012
Location :
Egypt - Alexandria
Co-partner, Videographer and Editor (Photoshop, Premier, After-effects)
February 2017
To Present
IT Consultanat
at Learn 2 Lead
Location :
Egypt - Alexandria
Supporting the training center that contains a local network of 40 desktop computers and network printer and a copier
ADSL service and static IP managing
Implementing attendance and CCTV surveillance systems
Providing technical support and maintenance services
ADSL service and static IP managing
Implementing attendance and CCTV surveillance systems
Providing technical support and maintenance services
January 2014
To December 2015
IT Technical Support
at Alex Knee Center
Location :
Egypt - Alexandria
- Receive inbound inquiries to Provide hardware and software technical support.
- Provide easily understood answers adapted to the situation.
- Identifying problems, corrective steps, troubleshooting installation and configuration.
- Analyze problems and research solutions.
- Diagnose issues through process of elimination
- Escalating customer complaints and queries wherever necessary.
- Document issues appropriately based on existing guidelines.
- Using updated technologies and solutions, providing software licenses.
- Managing, troubleshooting and developing Network, Hardware and software.
- Managing Real IPs, Modems, Switches, Access Points (Wi-Fi) and ip cameras server.
- Administrating server and supporting users for the Clinical System Web Application.
- Managing website, social media, and Data Backups storages.
- Procurements, Single point of contact with other companies.
- Support for the call center project, ip phones and remotely connected branch.
- Supporting employees and training users.
- Technical Support, maintenance and Help Desk issues.
- Securing Power Supply in case of power loss (Generator - UPS) units.
- Dealing with printers, finger print, projectors, DVRs, Ethernet Cabling and X-ray Devices.
- Developing media to be shown on LCDs Monitors in all waiting areas.
- Projects and achievements: new website - Call Center system with IP phones - 40 KVA and 10 KVA Power Generators - Borg Al-Arab branch- Smuha clinic B - Smuha clinic C
- Designing Illuminated advertising for clinic B and Borg Alarab clinic.
- Provide easily understood answers adapted to the situation.
- Identifying problems, corrective steps, troubleshooting installation and configuration.
- Analyze problems and research solutions.
- Diagnose issues through process of elimination
- Escalating customer complaints and queries wherever necessary.
- Document issues appropriately based on existing guidelines.
- Using updated technologies and solutions, providing software licenses.
- Managing, troubleshooting and developing Network, Hardware and software.
- Managing Real IPs, Modems, Switches, Access Points (Wi-Fi) and ip cameras server.
- Administrating server and supporting users for the Clinical System Web Application.
- Managing website, social media, and Data Backups storages.
- Procurements, Single point of contact with other companies.
- Support for the call center project, ip phones and remotely connected branch.
- Supporting employees and training users.
- Technical Support, maintenance and Help Desk issues.
- Securing Power Supply in case of power loss (Generator - UPS) units.
- Dealing with printers, finger print, projectors, DVRs, Ethernet Cabling and X-ray Devices.
- Developing media to be shown on LCDs Monitors in all waiting areas.
- Projects and achievements: new website - Call Center system with IP phones - 40 KVA and 10 KVA Power Generators - Borg Al-Arab branch- Smuha clinic B - Smuha clinic C
- Designing Illuminated advertising for clinic B and Borg Alarab clinic.
May 2013
To January 2014
Software Developer
at Top Systems
Location :
Egypt - Alexandria
- Developing ERP Applications for Desktop Computers.
- Testing and maintenance of software systems.
- Reviewing current systems.
- Presenting ideas for system improvements, including cost proposals.
- Working closely with analysts, designers and staff.
- Producing detailed specifications and writing the program codes.
- Testing the product in controlled, real situations before going live.
- Preparation of training manuals for users.
- Maintaining the systems once they are up and running.
- Testing and maintenance of software systems.
- Reviewing current systems.
- Presenting ideas for system improvements, including cost proposals.
- Working closely with analysts, designers and staff.
- Producing detailed specifications and writing the program codes.
- Testing the product in controlled, real situations before going live.
- Preparation of training manuals for users.
- Maintaining the systems once they are up and running.
August 2008
To April 2013
Technical Manager and Technical support specialist
at Tempo Computer Services
Location :
Egypt - Alexandria
- Cash Management, Accounts Payable, Sales Order, Purchase Order, Stock Control.
- General management purchasing, expenses, income, payroll, profits, sales, warranty.
- Recruitment and Human Resources.
- PC and Network Infrastructures architecture, complete software and hardware PC Maintenance, Technical support for software and hardware issues.
- Implementing DSL physical networks and performing technical support for network users and maintaining networks, Tracing and solving printer’s problems, Receiving and setting up hardware.
- Diagnosing and returning failed hardware, working with vendors.
- Maintaining desktop and server computers and wired and wireless networks.
- Setting up and maintaining backup system for desktop computers and file servers.
- General management purchasing, expenses, income, payroll, profits, sales, warranty.
- Recruitment and Human Resources.
- PC and Network Infrastructures architecture, complete software and hardware PC Maintenance, Technical support for software and hardware issues.
- Implementing DSL physical networks and performing technical support for network users and maintaining networks, Tracing and solving printer’s problems, Receiving and setting up hardware.
- Diagnosing and returning failed hardware, working with vendors.
- Maintaining desktop and server computers and wired and wireless networks.
- Setting up and maintaining backup system for desktop computers and file servers.
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