mohamed yahya

• Respond to customer inquiries by phone and E-mail.
• Prepare and update customer database using company CRM and report on daily basis.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up.
• Build sustainable relationships of trust through open and interactive communications.

• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication.

The following are the some of the task where I had completed the customization based on customers
• Inbound calls from the customers in case of incorrect recharge, receiving customer complaints.
• Outbound calls to the customers for unregistered numbers.