customer service officer
carrefour
Total years of experience :13 years, 7 Months
Carrefour Hyper Market, Seeb (Oman):
Roles and Responsibilities:
• Handling customer
• Follow-up delivery invoices
• Risk management
• Helping service
• CASSA report creation
• Good relationship with suppliers
• Receive all companies on electronic items from customer and trying to solve problem in same time or send to agency to repair it
• Check on electronic items after buying if customer need
• Follow-up home delivery call customer, check on time quantity of item
• Finishing all manipulation with management and suppliers
• Prepare reports daily, weekly, monthly, also make comparison to make good decision for next month
• Plan for delivery, meeting with supplier and follow up work.
Project Name: Consumer Behavior and Satisfaction
Client: Birla Sun Life Private Limited
Duration: Nov 2009 - March 2010
Role: Business Development Executive
Team Size: 3
Technology: Demat a/c process
Carrefour Hyper Market, Seeb (Oman):
Roles and Responsibilities:
• Handling customer
• Follow-up delivery invoices
• Risk management
• Helping service
• CASSA report creation
• Good relationship with suppliers
• Receive all companies on electronic items from customer and trying to solve problem in same time or send to agency to repair it
• Check on electronic items after buying if customer need
• Follow-up home delivery call customer, check on time quantity of item
• Finishing all manipulation with management and suppliers
• Prepare reports daily, weekly, monthly, also make comparison to make good decision for next month
• Plan for delivery, meeting with supplier and follow up work.
Angel Broking Private Limited, Chennai (India):
Roles and Responsibilities:
Acquisition of the new clients & understanding their financial goals. Planning and execution of sales promotional strategies
• Equity trading
• Commodities
• Portfolio management services
• Mutual funds
• Life insurance
• Personal loans
• IPO
• Depository services
• Investment advisory
• Handling a wide range of investment products like Demat A/c -Trading A/c, Life insurance etc.
• Generating of revenue for the company by achieving the sales targets.
• Give the appropriate services to the client and maintain the strong relationship with them.
State Bank Of India Life Insurance, Kumbakonam (India):
Achievements: • All India sales contest award for the year Jan 2010 in Angel Broking • Got best advisor award for the year 2009 in Sbi Life Insurance • Participated in supply chain seminar (LOGISTICS) in Loyola College. • Above 90% percentage in Automation course. • Above 80% in diploma in AutoCAD.
• 2008 - B.B.A. in Bachelor of Business Administration. - T.B.M.L College poraiyar, Bharathidasan University, Trichy
• 2003 - SSLC - Al-Ameen Matriculation School, Kumbakonam, TamilNadu, India