Assistant Manager – Service & Operations – After Sales Services
RANCO - Rabiah & Nassar Group of Companies
Total years of experience :11 years, 8 Months
Authorized Dealers in KSA for the following Heavy Machinery Brands;
USA : Altec - Aerial Platforms
Italy : Oil & Steel - Manlifts
China : Goodsense - Forklifts
Zoomlion - RT Cranes (Rough Terrain)
Customers and Business involved with (not limited to);
Oil & Gas : Zamil Offshore and ADC (Arabian Drilling Company) etc.
Marine : Zamil Offshore and Sedres Maritime etc.
Rig movers : OFSAT Arabia and GH Rigmove etc.
Contractors : Expertise Contracting Co., Azmeel Contracting Co. and Al Asker Contracting Co etc.
• Key team member of the sales team responsible for forcing Zoomlion Rough Terrain Cranes into the Saudi Market.
• Key member for organizing and promoting company brands during the 2017 BUILDEX Expo held in Eastern Region, Saudi Arabia.
• Responsible for managing, coordinating and leading After Sales and Product Support Division.
• Responsible for conducting customer demos and training on equipment fair usage and warranty policies.
• Responsible for handling high worth key customer’s effectively ensuring and enforcing customer satisfaction, resulting in customer loyalty to our brands.
• First point of contact for After Sales Services, Spare Parts and Service Requests.
• Responsible for complete sales & after sales operations cycle.
• Responsible for receiving RFQ’s and raising Quotations.
• Responsible for following up and receiving PO’s.
• Responsible for sourcing and placing orders from suppliers or local/international markets.
• Responsible for authorizing deliveries and raising invoices.
• Responsible for working in tandem with customers, company and suppliers to ensure the smooth transition of communication and immediate end product delivery.
• Responsible for ensuring that all aspects of sales and after sales service operations are answered and delivered with swiftly and effectively.
• Responsible for setting up the Parts Warehouse and Material Movement Management; Set up the parts warehouse and directed the material movement protocols for spare parts sales, warranty consumption, order processing and stock replenishment.
• Organizing training and orientation programs for new recruits.
Achievement: Successfully supported and played a key role in launching Zoomlion RT cranes into the very competitive Saudi market in 2015, today we are the proud team to have a fleet of 40+ cranes of our customer’s on the field serving the Oil & Gas, Marine and Construction sectors within a short span of less than 4 years.
Software solutions provider for
Diamond Dealers & Traders - India, USA, Dubai, Hong Kong, Srilanka and Japan.
Used Car Traders (International Export) - Japan, Srilanka and Central Africa.
Ship Chandlers - India.
Travel Agents (Web Portals) - Saudi Arabia and Dubai.
• Leading Sales and Marketing Team.
• Assisting in Managing Operations.
• Assigning and scheduling of work and overseeing delivery.
• Taking over customer leads from marketing team to provide demos.
• Communicate with prospectus leads on a regular basis till project signing.
• Constant communication with existing and new clients on a day to day basis.
• Gathering requirements and suggestions from clients, transferring that knowledge with the operations team and delivering updated release with the requested requirements and suggestions back to the client.
• Leading defect review meetings with the development team.
• Constant market research to develop existing product quality.
• Assisting with accounts, preparing quotations, tracking and following up with clients on payment and maintenance charges.
• Representing the office and clients in trade fares conducted in Honk Kong and Mumbai.
• Organizing training and orientation programs for new recruits.
Achievement: First Sales / Business Development employee for the company of 10+ years. Successfully set up the Sales & Business Development team and exposed the company and their products internationally increasing their inquiries and sales over a short period.
• Sales Team Leader - Constant mentoring and encouraging sales team on achieving weekly and monthly targets.
• Customer Relationship - Diplomatic customer issues handling on an everyday basis.
Achievement: Joined as part time sales/cashier. Quickly grew to be their full time Assistant Manager/Sales Team Lead by being their best sales man and by constantly achieving sales targets and winning “Mystery Shopper” (Shell Oil UK Ltd. Auditing for sales & customer service standards) on all possible occasions.
Lecturing aspiring engineering graduates in the field of computer science and engineering.
Part time Insurance advisor for ICICI Life Insurance Products