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mohamed sharaf eldin, Technical Support Engineer

mohamed sharaf eldin

Technical Support Engineer

PGESCo

Location
Egypt - Cairo
Education
Bachelor's degree, accounting
Experience
18 years, 8 Months

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Work Experience

Total years of experience :18 years, 8 Months

Technical Support Engineer at PGESCo
  • Egypt - Cairo
  • My current job since September 2008

Solving all computers/Printers problems
Microsoft windows & Office Support & engineering software.
Supporting sites remotely.
Computer preparation & Ghost Image.
Acronis Server.
Preparing for System Configuration Manager.

Technical Support Manager at Mubasher
  • Egypt - Cairo
  • September 2005 to August 2008

Sales Engineering & customer support at Mubasher.
Installing Satellite program for Mubasher clients.
Advanced troubleshooting for Mubasher application.
Testing all Mubasher Versions that are launched.
Performing all necessary, requested quality reports regarding All Mubasher Application.
Presentation E-trade for all Brokerages at Egypt.
Working & Assist Developers team in finalizing E-trade at our Brokerage Company (El Waseet El Mubasher ).
Technical Support Manager at Elwaseet El Mubasher to setup OMS ( Order Management system )& the Accounting system & the integration with Mubasher PRO
Handle all Technical issues in Exhibitions that our company participates in at Egypt.
Advanced network troubleshooting & good knowledge in setting up networks.
Solve any Hardware or software problems that may occur.
Handle all hard customer calls in a professional & high performance way to insecure customer satisfaction.
Have proved great success in achieving tasks assigned to me in short time.
Acting as team leader in case of absence of Manager.
Handle Most of the office branches administration.
Helping all other departments when needed.
Have Proved great success in taking training & achieving training tasks in a very short time.

Education

Bachelor's degree, accounting
  • at AIN SHAMS University
  • May 2005

Specialties & Skills

Customer Service
+Endorse 0
Printer Support
+Endorse 0
System Configuration
+Endorse 0
MS Project
+Endorse 0
Computer Hardware Troubleshooting
+Endorse 0
computer Hardware & Software
+Endorse 0

Languages

English
Intermediate

Training and Certifications

computer (Training)
Training Institute:
Information System Institute “ISI”
Date Attended:
August 2004
Foundation Of ITIL (Training)
Training Institute:
soft magic (partner of ibm)
Date Attended:
October 2009
language (Training)
Training Institute:
Defense Language Institute
Date Attended:
January 2003
computer (Training)
Training Institute:
SYNERGY Education Center
Date Attended:
May 2010
computer (Training)
Training Institute:
Information System Institute “ISI”
Date Attended:
August 2004
computer (Training)
Training Institute:
SYNERGY Education Center
Date Attended:
November 2010
language (Training)
Training Institute:
Defense Language Institute
Date Attended:
January 2003
optional (Training)
Training Institute:
Petroleum Gas Co. (PETROGAS)
Date Attended:
July 2002
computer (Training)
Training Institute:
SYNERGY Education Center
Date Attended:
November 2010
computer (Training)
Training Institute:
SYNERGY Education Center
Date Attended:
March 2009
optional (Training)
Training Institute:
EGYPTIAN GENERAL Petroleum CORPORATION
Date Attended:
September 2004
optional (Training)
Training Institute:
EGYPTIAN GENERAL Petroleum CORPORATION
Date Attended:
September 2004
optional (Training)
Training Institute:
IBM EGYPT BRANCH
Date Attended:
August 2004
computer (Training)
Training Institute:
YAT Education Center
Date Attended:
May 2006
Foundation Of ITIL (Training)
Training Institute:
soft magic (partner of ibm)
Date Attended:
October 2009
computer (Training)
Training Institute:
YAT Education Center
Date Attended:
May 2006
optional (Training)
Training Institute:
MOHANDES BANK
Date Attended:
July 2003
optional (Training)
Training Institute:
IBM EGYPT BRANCH
Date Attended:
August 2004