Lab Analyst
Forensic Science Laboratory
Total years of experience :8 years, 6 Months
Responsible for finding and prospecting new clients; liaising with clients and providing details about company services; and building and maintaining customer relationships. Duties included:
• Finding and Prospecting new clients
•Meeting clients, answering queries, and providing details about company services
•Liaising with team members to discuss ways to improve sales and enhance market share
•Ensuring that monthly sales target was achieved consistently
Achievements:
•Consistently achieved monthly sales target
•Strengthened relationships with clients
Responsible for assistance and support to customers; answering customer queries; troubleshooting problems; and ensuring customer complaints are resolved. Duties included:
•Responding to customer queries and providing pre- and post-sales technical assistance
•Resolving customer complaints and troubleshooting problems
•Liaising with team leader to discuss ways to improve the service
•Liaising with Operational Manager to discuss technology and product design changes
Achievements:
•Excellent rating on employee performance review
•Staying up to date on latest technology and industry standards