Mohammad Alghorabi

• Identify, prospect, and secure new business opportunities in assigned territories.
• Conduct regular client visits to present printing and packaging solutions.
• Develop and execute sales strategies to meet or exceed sales targets.
• Prepare and deliver persuasive sales presentations, quotes, and proposals.
• Build and maintain long-term relationships with customers, including manufacturers, distributors,
FMCG companies, and print buyers.
• Provide after-sales support and ensure customer satisfaction.
• Gather feedback on products, services, and market trends to inform internal teams.
• Maintain a strong understanding of printing processes and packaging materials.
• Advise clients on suitable substrates, finishes, and design considerations.
• Collaborate with technical teams to ensure feasibility of client requests.
• Work closely with production, design, and customer service teams to ensure accurate and timely
delivery of orders.
• Communicate customer requirements clearly to internal departments.
• Assist in resolving any issues related to quality, delivery, or specifications.
• Maintain accurate records of sales activities in Excel tools.
• Prepare weekly and monthly sales reports.
• Monitor competitor activity and market developments.

• Manage and direct all hotel operations, including staff, operation, and budget.
• Developed and implemented training procedures to ensure staff proficiency and
efficiency.
• Collaborate with other department heads (front desk, maintenance, etc.) to ensure
smooth operations and prompt resolution of guest requests or complaints.
• Developed and maintained a cost-effective inventory control system for linen, supplies,
and equipment.

Pre-opening Two projects Al-Shaqab Village 100 Villa’s & Old
Aspire Academy 135 standard Rooms due to FIFA world cup.
Inspect Guest rooms and public area to ensure adherence to quality standards and
industry regulations.
Monitored staff performance and provided feedback and coaching to ensure quality
standards were met.
Identified areas for improvement and implemented changes to enhance guest
satisfaction.

• Implement an efficient scheduling system resulting in improved staff productivity.
• Manage daily operations with a high-end household by assisting a high-net-worth individual.
• Overseeing 30 staff on the day and Night shifts, and responsible for house budgeting, expenses.
• Manage and direct daily operations from Housekeeping, Maintenance, and Security.
• Looking after the family calendar.
• Stock and supply operations.
• Maintaining household equipment.
• Coordinating Private Events.
• Providing regular property reports.

• Inspecting palace rooms and public areas after they have been cleaned by a Housekeeper to ensure a quality standard.
• Making sure that palace bedrooms, corridors and public areas are serviced in accordance with the palace standards
• Employee Attendance Coordination.
• Employee Documents filed (Employee records and reports)
• Evaluating, Training, motivating and coaching employees.
• Following all palace safety and security policies and procedures.
• Reporting any maintenance problems, safety hazards, accidents, injuries to palace managers.
• Organizing staff schedule and requirements.
• Report any hygiene issues and follow up as necessary.
• Manage stock inventory and expenses.
• Raise a request for guest amenities, cleaning chemicals, tools, mini bar.
• Follow up Linen inventory store according to the par standard and request shortage.

• Accurately input and update data in the company system and database.
• Maintain records and ensure information is complete and error-free.
• Organize and manage digital files and documents.
• Assist with administrative tasks such as preparing reports and handling correspondence.

• Greet customers in a friendly and professional manner.
• Handle cash, credit, and debit card transactions using a POS system.
• Issue receipts, refunds, and exchanges as required.
• Manage the cash in the drawer during counting at opening and closing.
• Maintain cleanliness and organization in the cashier area.
• Ensure the barcode and Prices are correct.
• Handling customer complaints or referring to the appropriate manager. concepts. Pre-opening: Old Aspire
• Reducing downtime by using a mobile app instead of manual communication.
• The team successfully achieved a 15% increase in guest satisfaction review scores.
• Monitoring costs on daily operations and fully collaborating with all departments to ensure smooth
operation and guest satisfaction.

• Overseeing the activities of restaurant staff.
• Inspecting the guest areas cleanliness.
• Supervising the staff.
• Ensuring that the dining room is cleaned and well-maintained.
• Expediting customers orders as needed.
• Maintaining good working relationships with suppliers.
• Identifying ways to decrease the restaurants operational costs.
• Managing schedules.
• Ensuring compliance with all food, health, and safety requirements.