Mohammad Khair Nabas

Worked individually and in a team (as a team leader) in supporting our employees with their IT needs and in attending to our offices' IT infrastructures; liaising with other specialized teams across the SAMSUNG network to maintain reliable, secured, and capable IT environments across our four offices.

Technical Support:
• Provided comprehensive IT support for 200+ employees across four offices remotely and in person.
• Spearheaded hardware upgrades, increasing performance by 30% and reducing complaints by 50%.
• Ensured smooth network operations, troubleshooting LAN and connectivity issues across multiple branches.
• Provided onboarding and offboarding support to employees, commissioning and decommissioning personal devices, and managing user accounts and authorities.
• Conducted system migrations, including transitioning from Windows 7 to Windows 10 and Windows Server 2012 to 2016, ensuring ongoing vendor and security support.
• Managed the relocation of IT infrastructure during office moves, including reconfiguring PCs, monitors, printers, and other equipment.
• Handled the preparation of venues for conferences and strategy meetings with robust AV setups.


Infrastructure & Security Management:
• Served as the primary liaison for network and infrastructure operations with remote teams, handling implementations, upgrades, and maintenance.
• Enhanced security infrastructure by implementing VLANs and ACL rules for critical systems.
• Reviewed and implemented solutions to combat cyber security vulnerabilities within our infrastructure, achieving zero security breaches over 5 years.
• Implemented infrastructure and security improvements such as RAID-5 NVR surveillance system, a redundant UPS setup, modern server-room cooling and fire suppression systems, and many others.
• Managed IT infrastructure expansions for new branch offices in two countries, ensuring seamless operations and adherence to policies.
• Administered proprietary systems and critical security tools such as Cisco CCM, Bluecoat, Zscaler, and Symantec QoS.

Leadership & Management:
• Led the IT Infrastructure & Security Part, managing IT operations across three countries.
• Trained and mentored a new IT team member, ensuring their successful integration into the team.
• Managed IT budgeting, asset management, and procurement, overseeing equipment lifecycle and financial planning.
• Conducted IT environment reviews to ensure compliance with corporate security policies.
• Delivered training sessions on cybersecurity to improve awareness and reduce phishing attacks among staff.

Worked within a team as a front-end and back-end developer to integrate QIWI’s clients’ services to QIWI’s terminals and payment gateway utilizing technologies such as HTML, Java Script, XML, JSON, JQuery, C#, and MS SQL Server.

Worked within a team in implementing Sage solutions for TransTech clients. Responsibilities include analysing business processes, gathering requirements, customizing Sage systems, installation, testing, writing manuals, developing financial reports, providing training, and supporting users.