Mohammad Ruhul Amin

 End to end Project Management of new VAS & Data services projects.
 Capacity dimensioning, System design & risk factor analysis.
 RFP preparation, evaluation, vendor selection & SRS document finalization.
 Technical feasibility analysis for commercial campaign with existing Network resource to ensure the quality of service.
 Active participation during VAS, IVR system integration with MSC, GMSC, STPs.
 Administration, Configuration & Troubleshooting of VAS service before handover to Operation team.
 Maintain communication with vendor, CP and 3rd parties.
 Planning of new and existing core VAS products, services & modules. Technical Viability Study of SMSC, MMSC, SMSC-GW, MDSP, BSCS, WAP GW, CRBT and CRBT System.
 Design the functional specification for VAS & Data Services. - User requirement gathering, analysis and documentation, Manage and execution of New Business products and projects.
 Project Completed:
- Missed Call Alert (MCA) platform implementation and testing ( ZTE Node).
- Location Based Service (LBS) platform implementation and testing. (ZTE Node).
- Automatic Device Management Platform (ADMP) implementation & testing ( Ericsson Node).
- Unstructured Supplementary Service Data (USSD) platform implementation and testing. (Comviva Node).
- Various SMS & IVR based services implementation.

 Working as a “Technical Project Manager” for capacity expansion or new VAS product implementation.
 Plan and control survey, installation, testing, commissioning, material and equipment.
 Supervise and control different local and international vendors.
 Planning, Capacity Optimization of different VAS/Telecom nodes (IN system, MMSC, MCA, GBG, BT, SMS platform, Voice Platform etc.).
 Understand requirement of different teams/departments and Implement & Manage Product accordingly.
 Analyze keenly the daily reports like traffic report, busy hour report, signaling utilization report, network performance report. - Review project resources plan, determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources.
 Prepares project reports for management.
 Platform Experiences:
- SMSC, MMSC & WAP GW ( Ascision ):
o Routing configuration, LA creation, short-code allocation.
o Capacity expansion & System up-gradation with new features.
o 3rd line support.
o System performance analysis & corrective action for fault management.
o Design the functional specification, technical viability study for new feature addition and capacity expansion.
- IN (NSN):
o Different IN features (C@Once, VAS bundling, Usages & Recharge based bundling, 1st call based bundling, Dynamic pricing, credit once etc.) implementation & Testing.
o Tariff configuration to support new marketing campaign.
o CAT, CFT, PPI ticket analysis for complain handling.
o Subscriber Migration from one IN to another IN.
o 3rd line support.
o Integration with IN through PPI interface with different third party application.
- MCA, USSD, Call Block (Tayana):
o Design the functional specification, technical viability study for new feature addition and capacity expansion.
o Prefix configuration, prefix insertion for newly activated subscriber.
o System configuration to support different marketing campaign.
o 3rd line support.

Manage different software project. Collecting, analyzing all requirement of Clients. Testing application software and generating bug reports for assure better quality of the software. Finding new business opportunities and developing marketing plan, perform phone and email based interaction with USA offices, Clients and candidates.

Developing Comprehensive understanding of call center operations. Responding and solving customer’s problems over phone. Providing up selling of companies product & services.