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Mohammad Yasser Waheed, Engineer

Mohammad Yasser Waheed

Engineer·Ericsson India Global Services Private Limited

India

Bachelor's degree, Electronics & Communications

Work experience

Total years of experience: 3 years, 3 months

Engineer

December 2007 - February 2011

Ericsson India Global Services Private Limited

India

December 2007 - February 2011

The primary responsibility is to be able to provide second level support & and system fault restoration. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:
• To work within well defined system support guidelines.
• To prioritise faults to meet SLA/WLA.
• To investigate faults/cause related to system/network problems.

Main Tasks includes
• Second level service problem restoration.
• To handle and analyse Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary.
• To handle and execute the Change Request in stipulated time frame.
• Perform second level Preventive Maintenance of nodes.
• Acceptance testing of new nodes.
Company industry:
Telecommunications
Job role:
Support Services

Education

IEC-CET, Uttar Pradesh Technical University

July 2007

July 2007

Bachelor's degree, Electronics & Communications

India

Skills

IEC
Expert
IEC
Expert
SMSC
Expert
SMSC
Expert
SS7
Expert
SS7
Expert
SIGTRAN
Expert
SIGTRAN
Expert
Testing
Expert
Testing
Expert
Linux
Intermediate
Linux
Intermediate
VAS products like SMSC, MCA, CRBT, WSMS
Intermediate
VAS products like SMSC, MCA, CRBT, WSMS
Intermediate
SS7
Intermediate
SS7
Intermediate
Mysql
Intermediate
Mysql
Intermediate
Solaris
Intermediate
Solaris
Intermediate
Sigtran
Intermediate
Sigtran
Intermediate
IEC
Expert
IEC
Expert
SMSC
Expert
SMSC
Expert
SIGTRAN
Expert
SIGTRAN
Expert
Testing
Expert
Testing
Expert

Languages

Hindi

Expert

English

Expert