Mohammed Al Johari

Providing best customer service
• Successfully selling merchandise to new and established
• customers to maintain strong business relationships
• Ensuring the store display and merchandising in day-to-day basis
• Handling POS for processing payments and recording customer
preference records
• Ensuring achievement of KPI

Delivering outstanding customer service while assisting consumers
with issues, providing jewellery consultations, and processing returns
and exchange
• Maintained high-valued merchandise and manage jewellery displays
• Provide impeccable customer service professionalism and
enthusiastically sells high-end jewellery lines
• Utilize up-sell and suggestive sales techniques to increase customer
product and add-on sales
• Successfully selling merchandise to new and established customers to
maintain strong business relationships
• Handling POS for processing payments and recording customer
preference records
• Achieve the sales plan monthly, quarterly, and annually
• Attend training to understand product features, trends, and styles to
maximize sales and to properly assist guests with their needs
• Ensuring achievement of KPI
• Ensuring good knowledge of GIA Certificate
• Assisting with the inventory procedures

Displaying enthusiasm & providing superior customer service
• Understanding customer needs and queries about products, prices
and services
• Advising customers on product ranges best suited to their needs
• Achieving the sales target and focus on increasing sales by using
advanced sales techniques
• Focusing on up selling/ cross selling
• Maintaining customer relationships in order to build long term brand
loyalty
• Handling new launches, promotion of products & visual merchandising
• Ensuring stock replenishment at all times
• Maintaining general cleanliness, hygiene standards and visual displays
• Implementing CRM at the store level and providing relevant feedback
• Coordinating with customer care centre for after sales service
• Generating daily sales report
• Following all company procedures in ordering, cash handling and
other common practices

Create, develop and manage a solid network of high/VIP level and
loyal clientele
• Plan - develop global business plan, target territory and account
plans, and annual/quarterly forecasts tied to company booking
objectives
• Sell - identify, contact, promote, qualify, and close new sales
• Lead - Build and manage an international distribution network
capable of marketing
• Manage - maintain strong business relationships with all new/existing
clients to optimize customer satisfaction
• Utilized on-line CRM to maintain up-to-date customer profiles, sales
opportunities and forecasts
• Support the team in organizing visual merchandising material;
prepare shelves/windows according to guidelines
• Maintaining pricing of old & new stock
• Coordinating with the sales & distributor teams on a daily basis for
new orders/developments, stock selection
• Dispatches, repairs & other merchandising-related issues
• Creating & maintaining high jewellery certificates for valuable
products for customers
• Working with sales team & arranging visual display kit or props for
exhibitions as well as for stores according to Zoccai standards
• Planning product ranges and preparing sales and stock plans in
conjunction with boutiques
• Liaising with the boutique suppliers and distributors according to
needs
• Maintaining and updating a comprehensive library of appropriate
data related to merchandising, diamonds and Jewellery
• Responsible for visual merchandising for events/exhibitions as well as
boutique including catalogues and website

Completes production plan by scheduling and assigning personnel
• Resolves personnel problems
• Discussing the sales report daily ATV & IPC with staff to achieve the
target, Training and coaching staff
• In charge of the visual presentation of the store's interior and window
displays
• Following VM books for guidelines
• Maintaining the shop display tidy and clean
• Ensuring the store display and merchandising in day-to-day basis
• Understanding c ustomer needs and inquiry about product, service
and prices
• Achieving the sales target and focus on increasing the sales by using
advanced sales technique
• Maintaining customer relationship in order to build a long term brand
loyalty
• Maintaining the shop display tidy and clean
• Ensuring the store display and merchandising in day-to-day basis
• In charge of the visual presentation of the store's interior and window
displays