Mohammed Ali

Implementation Consultant at Key Information Technology

• United Arab Emirates
• January 2014 to September 2017

Provides a complete technical support for the various
ranges of DELL products. Range from Servers,
Laptops, Desktops and Workstations.
Provides solutions to the clients via email, phone or
remote support.
Assembles Hardware and maintains operating
systems for Servers, laptop, desktop, and
workstations.
Configures Operating Systems & Troubleshooting.
Virtualization solutions (Hyper-V, VM ware).
Network troubleshooting.
Configures ADSL Hardware.
Provides technical support to hospitals, service
centers, corporate business centers and individual
users.
Support Marketing Activities.
Continuously enhance technical skills through
product training and workshop.

Customer Support Engineer at Dell

• United Arab Emirates
• January 2008 to September 2014

Responsible for the interfacing between Yalla Online
and Telecom Egypt.
Responsible for technician movements & ADSL
installation
Supervises a teamwork for following up on work
orders and contracting with telecom Egypt.
Organizes the work orders invoices and official
documents for each line
Creates the database for all our company lines & our
clients on excel sheet responsible for meeting
customers and explain our company service.
Handles Client inquiries.
Supports Yalla Online customers by inbound &
outbound calls.

Team Leader at Yalla Online

• Egypt
• January 2004 to September 2008