IT Support Engineer
Dubai Investments PJSC
Total years of experience :16 years, 1 Months
• Managing windows server: Windows Server 2012, Active Directory management
• Networking, VPN, Network printers and scanner installation and configuration
• Software installation and support
• Access machines controls and biometric scanner installation and configuration
• Meeting rooms and conferences support
• Avaya IP office phone management
• IP and Analog CCTV camera monitoring and Time attendance machines monitoring
• Managing windows server: Windows Server 2012, 2008
• Networking: ActiveDirectory (creating new users, groups, creating group policy, applying group policy to a specific group or user, file server, network printers installing and fixing its problems, network cabling, fixing RJ45 and following up shortcuts on cables among a network, ISA server installing, making profiles for every user, backup files on servers, Configuring DHCP server.
• Installing all kind of IT equipments for 50 pharmacies: (Installation of Desktops, POS “Retail Machines" with all its accessories: receipt printers, barcode scanners, barcode printers).
• Building networks, CCTV and VPN infrastructure from A to Z for Medicina pharmacies.
• Configuring VPN connections for all pharmacies around UAE to main office servers, Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc, cisco wireless management switches.
• Managing Cisco and Avaya IP phones.
• Setting up polices for back-up, Blocking certain website and implementing security policies
• Solving OS problems on site or remotely using remote desktop programs, like: Remote Admin and TeamViewer, Fixing printers (normal, copy machines, receipt and barcode printers).
• Preparing LPOs for IT devices.
• IP and Anaolog CCTV camera monitoring and Time attendance machines monitoring.
• Online and telephone support 24/7
• Installing and fixing operating systems: Windows 8, 7, XP Server 2008, programs used on this: Norton Ghost and Acronis programs.
• Networking: network printers installing and fixing its problems, network cabling, fixing RJ45 and following up shortcuts on cables among a network.
• I was evaluating PCs and if it needs any upgrades.
• Installing and fixing operating systems: Windows XP, 7, Server 2000, 2003, and 2008, programs used on this: Norton Ghost and Acronis programs.
• Networking: ActiveDirectory (creating new users, groups, creating group policy, applying group policy to a specific group or user, file server, network printers installing and fixing its problems, network cabling, fixing RJ45 and following up shortcuts on cables among a network.
• I was evaluating PCs and if it needs any upgrades.
• I was very hard worker and was responsible for 50 PCs in this position.
- Installing and fixing operating systems: Windows XP, 7, Server 2000, 2003, and 2008, programs used on this: Norton Ghost and Acronis programs.
- Solving operating systems problems on site or remotely using remote desktop programs, programs used: Remote Admin and TeamViewer.
- Fixing printers.
- Networking: ActiveDirectory (creating new users, groups, creating group policy, applying group policy to a specific group or user, file server, network printers installing and fixing its problems, network cabling, fixing RJ45 and following up shortcuts on cables among a network, ISA server installing, making profiles for every user, backup files on servers.
Configuring DHCP server.
- I was evaluating PCs and if it needs any upgrades,
- I was very hard worker and was responsible for 350 PCs in this position.
I was workin in IT Technical support and ICDL trainer.
Computer Engineering (Hardware and Software)
