Professional Services Manager
Integrated Technology Group
Total years of experience :20 years, 10 Months
o Leading projects implementation and evaluate clients satisfaction levels and make improvements where needed.
o Process Reengineering, designing policies, procedures, roles and responsibilities and Process improvement.
o Managing Client Needs, Business requirements analysis and Business lifecycles.
o Maintaining cross-functionality work flow with Business Systems team.
o Managing projects by creating timelines, adhering to budgets, and assigning staff members.
o Communicating Core Purpose, Strategic Focus, Core Values and Business Priorities to employees, to create a positive and consistent member and employee experience.
o Providing guidance for problems to ensure that IT Support staff is providing responsive and professional service to clients.
o Maintaining excellent communication with upper management and positive public relations with project stakeholders to ensure smooth execution of all projects undertaken.
o Participating in pre-sales activities in terms of Demos, RFPs evaluation and proposals preparing.
o Conducting business workshops to gather requirements. o Modeling the current state (As-Is) to the future state (To-Be) of the business processes. o Designing process flows.
o Business Process Model and Notation (BPMN). o Performing GAP Analysis and producing technical documents (BRD, SRS & FRD). o Process re-engineering, designing IT policies, procedures, roles and responsibilities.
o Preparing the required tasks for the project team. o Conducting demos and presentations. o Providing full required business support and follow up with development team.
o Supporting Business Development by preparing Bid proposals.
o Deploying User Acceptance Test (UAT).
o Conducting training workshops. o Maintaining excellent communication with upper management to ensure smooth execution of all projects undertaken. o Maintaining positive public relations with project stakeholders.
o Collect information to analyze and evaluate existing and proposed systems.
o Requirements Gathering and performing Business requirements analysis.
o Prepare GAP Analysis and develop SRS Document. o Develop and implement various training for users on the use of applications.
o Conducting Demos & Presentations.
o Requirements Gathering & documentation.
o Troubleshoot systems and applications to identify and correct malfunctions and other operational problems (on site).
o Provide Client’s Support and training.
o Create SQL Stored procedures, views, functions. o Create Crystal reports. o Database Design.