mohammed hamdan

07/01/2008 till Date Al-Sayer Group (Automotive Industry)

Call Center Executive - Outbound Call Center Dept. (Insurance Section)

• Success in BIB (Best in the Business program exams)"deal with confidential information standard, work place layout standard, dress code standard, work schedule standard, business correspond standard, attending meeting standard, mission statement, customer charter, anger management, personal productivity, effective teams, value chain in customer service, interpersonal communication, emotional intelligence, time and stress management, the YES attitude, customer WOW factors, full communication cycle, …"
• Achieving Highest vehicle insurance package sales in 2010, 2011, 2013 for 17 months and more .
Job Duties:
- Act as a bridge between management team and the customer service representatives.
- Manage the client interface and handle escalations in a timely manner.
- Follow up on customer request and issues to provide timely responses and achieve optimum satisfaction level.
- Handle customers' complaints and enquiries.
- Work as a team as well as to ensure individual monthly sales targets are met.
- Manage end to end sales process & customer's account.
- Provide excellent customer experience and maintain a high level of service and - Professionalism at all times.

- Coordinate with customer regarding their comprehensive insurance.
- Understand customer's needs and latest industry news and trends.
- Answer calls being received through Call Center.
- These contacts will be entered into our database using e-Synergy / VMS Software.
- Monitor and maintain new customer information in e-synergy / VMS Software Database.
- Co-ordinate with other groups (Sales, Service and Parts) to support customers and provide information.
- Follow up customer's car n side the garage & give feed back to customers. Calling customers for additional work
- Assist customers with inquiries and offer advice on the services in a friendly and professional manner.
- Attend Customer Questions & inquiries all types of insurance policies
Prepare insurance report.

• Scheduling appointments
• Booking flights, and hotels
• Entering data into applications
• Supervising administrative staff
• Handling paperwork
• Sorting and distributing office mail
• Drafting cheques, invoices and receipts
• Minimizing expenditure
• Managing income
• Approving office budgets
• Dispersing petty cash
• Going to office functions, meetings and sessions
• Preparing annual reports and budgets
• Interviewing and hiring administrative employees
• Managing business accounts
• Liaising with clients