Network Infrastructure & Support Department Manager
Banque Saudi Fransi
Total years of experience :32 years, 5 Months
Oversee all aspects of network, network security and communications as well as manage two main pillars of 1st and 2nd level IT support. Administer service desk providing end user support related to PCs, printers, applications, PIN pads, and card printing machines. Control helpdesk operations such as tracking, resolving, and assigning all support calls to the right domain. Establish SLAs with end user-based on applications criticality and functionality as well as create OLAs for all IT divisions to ensure high-quality services and achieve customer satisfaction.
• Directed Firewall consolidation for third-party connectivity to reduce OPEX and introduced a network load balancer infrastructure in internal network to achieve high availability over critical applications and external network.
• Led implementation of the projects through planning of the existing Data Centre revamp and migration from legacy switches Cisco 6513 and 6509 to Nexus 9K with ACI.
Ensured smooth network operations and accurate reporting on all business critical systems. Oversaw acquisition, maintenance, and deployment of technology-based solutions on ITD midterm plan. Led development of roadmaps while focusing on cost optimisation and future enhancements. Produced deliverables and executed capacity planning on IT infrastructure related to systems. Managed 500 physical and 200 virtual servers as well as IT infrastructure and architecture including HW and SW related to systems, network, and voice communications. Headed and motivated department staff as well as updated management regarding progress and achievements of the department. Built and strengthened work relations with key IT consultants and suppliers.
• Designed and upgraded HQ Data Centre Backbone network including Cisco Nexus 7000, 5000, 2000, and Cisco ASR.
• Migrated bank-wide voice system from legacy Nortel PABX to Cisco IPT managing 4000+ users while meeting or
exceeding expectations in line with bank’s objectives.
• Spearheaded complex technology projects of the department to define strategic vision and attain bank’s set goals.
• Achieved maximum availability of resources in accordance with strict security policies and procedures by maintaining a manageable network that scale well in growth while providing overall high performance and reliability.
• Ensured availability of network services as per SLAs and OLAs with all business lines. Effectively utilised 2* Cisco ASA 5585-40 Firewalls to implement network segmentation with multi-layer systems’ design within the Data Centre.
Created overall network design to ensure maximum potential and streamlined banking operations through delivery of advanced technical expertise. Developed annual budgets and operating plans to achieve cost management goals. Migrated Data Centre and EDGE network from IBM switches to Cisco and WAN connectivity from FR over ATM to IPVPN. Led a team providing IT support and completing various medium and large size projects related to network infrastructure according to highest standards. Oversaw Firewall consolidation for all third-party connectivity to reduce OPEX and manage high availability for external network. Managed company-wide and local area networks. Assured optimal performance by overseeing network upgrades, updates, enhancements, and maintenance activities in line with operational guidelines.
• Designed new Data Recovery Centre network and systems infrastructure with stat of art network technology containing 7K, 5K, and 2K Cisco Nexus.
• Introduced Network Load Balancer infrastructure in internal network to achieve high availability over mission and critical applications. Ensured PCI DSS compliance by implementing all network and security controls.
• Spearheaded implementation of effective plans through leadership of the network section.
• Attained business objectives by delivering robust support to business sections to ensure best use of section
technological capability.
• Minimised effect of issues on business operations by collaborating with superiors.
• Implemented IPT, VoIP, backup lines, as well as replaced production E-services infrastructure in DRC for all networks using various technologies across West and East regions and 100 branches.
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