IT head
FDC
Total des années d'expérience :24 years, 2 Mois
IT head for a group of companies
Responsible for the territory IT and planning
Reporting Line: IT Director; Team Size: 45 personnel in the MIS Dept.
Key Profile: IT operations management, infrastructure planning & expansion; IT vision definition; preparation of
IT blueprint; roadmap set-up; loyalty system management; promotions & price change
• Functioning as IT Consultant, Advisor and Store Support Solution Manager; Project Manager and Project Leader
including IT Director In-charge in the absence of IT Director.
• Analyzing requirements and developing and aligning IT strategies as per business requirements.
• Developing & implementing application platforms and packages for enhancing operational efficiency.
• Assessing security standards, managing licensing and software standardization issues.
• Planning and opening new stores in KSA and UAE for effective business development & market expansion.
• Preparing budget for the existing and new stores and reviewing monthly P&L.
• Working on IBM 4690 OS and supermarket application for POS system with integration with ERP.
• Implementing SMA (IBM point of sale application) and Genius Campaign Engine by IBM across KSA.
• Implementing IT KPIs, service level agreement (SLA) and operation level agreement (OLA).
• Managing configuration and online retail solution using vast technical knowledge on Bizzerba scales.
• Assessing new ERP application (SAP & Oracle Business suites) and listing requirements with various functions.
• Involved in ERP data uploading and downloading with promo scheme AS400 JDA.
• Handling RMA (Remote Management application) for IBM POS.
• Liaising with vendors for service delivery and procurement of various IT related equipments.
• Motivating team members to deliver quality service and attain customer satisfaction.
Key Profile: Store infrastructure management; LAN & WAN; data center installation; store operation process
management; end user support delivery; training
• Implemented IBM POS with store-flow application and Pixel point software for point of sale.
• Configured PABX (Meridian 1)
• Managed ERP (JDA) implementation into Gold application.
• Handled migration of Win NT4 to Win 2000 Server.
• Installed and configured racks Type IBM and Dell with the Servers.
• Imparted training on Gold application and e-Retail software.
• Ensured development of internal projects including inventory management & control.
Key Profile: Activation of satellite & internet services; system installation & configuration; system maintenance;
client support; issue resolution
• Resolved issues related to Reisy software, internet service and satellite receiver.
• Provided support to clients in the Electronic and Print Media in the Middle East and Africa regions.
• Installed and configured satellite communication system.
• Steered functionalities of the sales office in the absence of Sales Manager.
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• B. Tech Electronic (Electronic, Institute technic industrial Lebanese university-Lebanon (1998)