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Mohammad Salman, Waiter

Mohammad Salman

Waiter·Anantara Downtown Dubai

United Arab Emirates

Bachelor's degree, Bachelor of Arts

Work experience

Total years of experience: 5 years, 2 months

Waiter

March 2025 - March 2026

Anantara Downtown Dubai

Dubai, United Arab Emirates

March 2025 - March 2026

• Delivered consistent five-star service across multiple outlets including in-room dining, all-day dining, and lobby
lounge, adapting service style to each environment.
• Build strong guest relationships through personalized service, anticipating needs and handling special requests.
• Support inventory management and stock control processes to ensure seamless daily operations.
• Resolve guest concerns with professionalism and efficiency, consistently maintaining high satisfaction scores.
• Operate POS systems accurately, ensuring error-free billing and smooth order processing.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

February 2023 - February 2025

Dusit Thani Hotel (Namak – Michelin Selected)

Abu Dhabi, United Arab Emirates

February 2023 - February 2025

• Delivered premium table service at Namak, a Michelin-selected restaurant, consistently exceeding high-profile
guest expectations.
• Collaborated closely with culinary team to provide expert food and beverage recommendations tailored to guest
preferences.
• Increased average guest spend by 15% through strategic upselling of premium dishes, beverages, and experiences.
• Recognized by management for outstanding professionalism, attention to detail, and ability to perform under
pressure.
• Managed POS transactions accurately, ensuring streamlined billing and efficient service flow.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

October 2022 - January 2023

Lewana Hotel

Dubai, United Arab Emirates

October 2022 - January 2023

• Assisted in onboarding and training new team members on menu knowledge, table setup, and service standards.
• Handled guest inquiries and complaints with professionalism, contributing to a positive dining environment.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waiter

November 2021 - October 2022

Fairfield by Marriott

Jodhpur, India

November 2021 - October 2022

• Provided comprehensive front-of-house service across restaurant, banquet, and in-room dining, ensuring seamless
guest experiences.
• Performed bar closing duties including thorough cleaning, sanitization, and stock replenishment.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Job Trainee

August 2021 - November 2021

OMEGA HOTELS

Pernem, India

August 2021 - November 2021

• Warmly greeted guests upon arrival to create a welcoming atmosphere.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Industrial Trainee

November 2020 - April 2021

Sheraton Grand Palace by Marriott

Indore, India

November 2020 - April 2021

• Gained foundational hospitality experience at an internationally recognized Marriott property.
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Education

MJPR University Bareilly

January 2024

January 2024

Bachelor's degree, Bachelor of Arts

India

IHM Himgiri

January 2021

January 2021

Diploma, Diploma in Hotel Management: Food and Beverage

India

GPA (rating): Excellent

GPA (rating): Excellent

Skills

BILLING
Expert
BILLING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
UPSELLING
Expert
UPSELLING
Expert
CLOSING (SALES)
Intermediate
CLOSING (SALES)
Intermediate
PRESENTATIONS
Beginner
PRESENTATIONS
Beginner
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
FOOD SAFETY
Intermediate
FOOD SAFETY
Intermediate
HAZARD ANALYSIS AND CRITICAL CONTROL POINTS (HACCP)
Intermediate
HAZARD ANALYSIS AND CRITICAL CONTROL POINTS (HACCP)
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINE DINING EXPERIENCE
Intermediate
FINE DINING EXPERIENCE
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
POINT OF SALE
Intermediate
POINT OF SALE
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
waiter
Expert
waiter
Expert
Restaurants
Expert
Restaurants
Expert
Management
Expert
Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Food Service
Expert
Food Service
Expert
Sales
Expert
Sales
Expert
Teamwork
Expert
Teamwork
Expert
Catering
Expert
Catering
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Hotels
Expert
Hotels
Expert
Customer Care
Expert
Customer Care
Expert
Cashiering
Expert
Cashiering
Expert
Cashier
Expert
Cashier
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert

Languages

Hindi

Native Speaker

English

Expert

Training and Certifications

Certifications
Customer Service & Communication Skills Training
Essential Food and Safety Certification

Hobbies and interests

Traveling