Mona Amin

Training Period on :
- Product Portfolio
- E- Learning Modules (Mentioned In the Technical Courses Part)
- Regional MGR Assistant in Developing Sub-Saharan Countries in Africa in the Cochlear Implants field
- I had MED-EL Cochlear Implant training, “ CI programming
- Attended Cochlear Implants Surgeries

Position description:
1- Responsible for business development of Starkey in North
Egypt
2- Laboratory quality control “makes sure that all laboratory
items match our Brand qualifications and turn back any items
with manufacturing mistakes”.
3- Customer service Quality Control and Customer Satisfaction.
4- Market Supervision.
5- Clients Issues handling.
6- Finance Reports.
7- Store keeping.
8- Marketing
9- Fitting all types of Hearing Aids
10- Major Maintenance (Change tube, cleaning HA, Change
Filters, change HA housing items...etc.)
11- Event Management (seminars, workshops, conferences…
etc.)
12- Hiring and Training New staff.
13- Strategic Consulting, including business plan & sales
strategy development.
landscapes of sound.

Advanced
Bionic
title Trouble shooting
Company Name: Advanced Bionics
September 2013 - May 2014 Egypt, Alexandria
Position description: It's a local distributor for Advanced
Bionics. AB is a global leader in developing the most advanced
cochlear implant systems in the world. Acquired by Sonova
Holding AG and working with Phonak since 2009, AB develops
cutting-edge cochlear implant technology that restores hearing
to those with severe-to-profound hearing loss.
My work was with the local distributor in Egypt has many
parts:
A- Trouble Shooting:
B- Fitting, software and programming
C- Attending implant surgeries, measuring Impedance and NRI
Test
D- Marketing
Al Wasl
International
It was a collection agency one of many branches in 6 Arab
countries its head court is in UAE it works with banks
and corporate as external collection agency, my job
was divided into 3 sections :
1. Marketing supervisor:
Following up with the marketing teams, analyze the progress
week by week and giving the required advising to make the
progress process goes faster.
2. Collection Supervisor & Operation MGR:
Following up with the collection teams and observing the
collection process, making sure that every collector reach his
target whether by encouraging or discounting " Carrot or
intimidation" policy
3. Administration:
* Making reports about the market and collection process.
* Making two monthly reports about the target and every
member achievement whether market or collection.
* Connecting with our clients in the financial matters like
6
commissions and review the payment sheet and payment
confirmations in every account.
* Networking with all our branches through the other 5
countries.
* Making sure that our potential clients are well treated
and there is no complain from any marketing
representative.
* Making an account sheet that contains all our income and
our expenses.
* MIS
TECHNICAL
COURSE
* How a cochlear implant works (MED-EL)
* How a middle ear implant works (MED-EL)
* How electric acoustic stimulation works (MED-EL)
* Introduction to the Bonebridge (MED-EL)
* Introduction to hearing aids (MED-EL)
* Anatomy of the Ear (MED-EL)
* Physiology of Hearing (MED-EL)
* Introduction to Acoustics (MED-EL)
* Cochlear Implant Candidacy (MED-EL)
* Electric Acoustic Stimulation Candidacy (MED-EL)
* Vibrant Soundbridge Candidacy (MED-EL)
* MAESTRO 4.1 New Tools and Features (MED-EL)
* MAESTRO 4 New Features (MED-EL)
* ART in MAESTRO (MED-EL)
* Completing the MED-EL Repair Request Form (MED-EL)
* Remote Programming Instruction (MED-EL)
* TB Radiology - Anatomy
* TB Radiology - Pathology
* Processor portfolio /Parts & wearing options (MED-EL)
* Candidacy for Cochlear Implant (MED-EL)
* Maestro Fitting Parameters (MED- El)
* Trouble shooting /service (MED- El)
* Implementing and supporting Microsoft windows xp

Opera International group, It’s an agent to a Swiss manufacture for hearing aids - Phonak- Phonak’s goal is to improve the quality of life of people with hearing loss. Phonak is the innovative force in hearing acoustics. With our creative solutions, we strive to overcome technological limitations - so that all people are able to hear, understand and fully enjoy life's rich landscapes of sound. I worked in Cairo Branch till Alexandria Branch Opens from June 2011 till Oct 2011 In this period I got trained on( Fitting+ taking Impressions for Ear Molds + Primary Maintenance on Hearing Aids + primary laboratory skills on Shells and Ear Molds + Administration + finance + FM collection) I started in Alexandria Branch as Office Manager My Duties were as follow: 1- Making sure that work flow goes in a proper way from A to Z. 2 Laboratory quality control “makes sure that all laboratory items match our Brand qualifications and turn back any items with manufacturing mistakes”. 3- Customer service Quality Control and Customer Satisfaction. 4- Market Supervision. 5- Clients Issues and problem solving “Doctor satisfactions” 6- Finance Reports. 7- Store keeping. That was from November 2011 till August 2013 Starting From September 2013 till Current time my job was changed to operation manager I kept doing the same duties except the finance part and the store keeping. Meanwhile it been added to my job duties the following 1- Marketing 2- Fitting all types of Hearing Aids 3- FM and Accessories Fitting 4- Primary Maintenance (Change tube, cleaning HA, Change Filters, change HA housing items...etc.) 5- Preparing events like a seminar, workshop, conference… etc.) 6- Hiring and Training New staff. 7- Cochlear Implant training “CI programming” 8- Attending Cochlear Implants Surgeries 9- Market analysis 10- Weekly and monthly Market reports to the management. Fit and dispense hearing aids and recommend proper assistive devices according to patient needs

It was a collection agency one of many branches in 6 Arab countries its head court is in UAE it works with banks and corporate as external collection agency, my job was divided into 3 sections : 1. Marketing supervisor: Following up with the marketing teams, analyze the progress week by week and giving the required advising to make the progress process goes faster. 2. Collection Supervisor & Operation MGR: Following up with the collection teams and observing the collection process, making sure that every collector reach his target whether by encouraging or discounting " Carrot or intimidation" policy 3. Administration:
 Making reports about the market and collection process.
 Making two monthly reports about the target and every member achievement whether market or collection.
 Connecting with our clients in the financial matters like
commissions and review the payment sheet and payment confirmations in every account.
 Networking with all our branches through the other 5 countries.
 Making sure that our potential clients are well treated and there is no complain from any marketing representative.
 Making an account sheet that contains all our income and our expenses.
 MIS

company name MED-EL Medical Electronics
March 2017 - Till Now
Position description:
Training Period on
3
- Product Portfolio
- E- Learning Modules (Mentioned In the Technical Courses
Part)
- Regional MGR Assistant in Developing Sub-Saharan
Countries in Africa in the Cochlear Implants field
- I had MED-EL Cochlear Implant training, “ CI
programming
- Attended Cochlear Implants Surgeries
Starkey