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morad makarem, call center agent

morad makarem

call center agent·Ooredoo - Kuwait

Kuwait

Bachelor's degree, Marketing and management

Work experience

Total years of experience: 14 years, 11 months

call center agent

December 2018 - Present

Ooredoo - Kuwait

Kuwait

December 2018 - Present

a call center agent
answer calls and provide best quality service to customers by phone

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service senior

December 2014 - December 2018

Diet center

Hawali, Kuwait

December 2014 - December 2018

customer service senior:
job description.
-inbound calls:
-information about programs that we offer to customers
-booking appointments
-receiving complains
-outbound calls
- tele sales
- handling all customer complains.
- scheduling a meeting with other departments per month to discuss customers complains.
- preparing schedule for the team per month
- preparing reports that is requested by my manager per day, month & year.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Customer service & call center

April 2013 - November 2014

Al Sharq Financial Brokerage

Hawali, Kuwait

April 2013 - November 2014

* customer service
- introduction to the company
- creating new profile
- installing programs on there devices or laptops
* call center
Inbound
- managing customers portfolio (vip clients) including going to Vip home or place of work to setup our programs on there laptops or pcs
- solving technical problems with the programs on there devices

Company industry:
Economics & Financial Consulting
Job role:
Customer Service and Call Center

call center agent & sales

March 2012 - March 2013

wataniya telecom

Al Kuwait, Kuwait

March 2012 - March 2013

* outbound calls
- telemarketing
- welcoming new customer
* inbound calls
- accepting customers request

Company industry:
Telecommunications
Job role:
Sales

Database Administrator

July 2011 - March 2012

hetco

Al Kuwait, Kuwait

July 2011 - March 2012

Database Administrator

Company industry:
General Engineering Consultancy
Job role:
Sales

Education

Eeuropean global university

November 2014

November 2014

Bachelor's degree, Marketing and management

Kuwait

11th grade

April 2008

April 2008

Diploma, Microsoft System Certificate Engineer

Kuwait

Skills

Management
Expert
Management
Expert
Computer Skills
Expert
Computer Skills
Expert
Team Leadership
Expert
Team Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Able to work under pressure
Expert
Able to work under pressure
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
Leard ship
Intermediate
Leard ship
Intermediate
Computer knowledge
Intermediate
Computer knowledge
Intermediate
Strategic planning
Intermediate
Strategic planning
Intermediate
typing
Expert
typing
Expert
problem solving
Intermediate
problem solving
Intermediate
team leadership
Intermediate
team leadership
Intermediate
teamwork
Intermediate
teamwork
Intermediate
mail
Expert
mail
Expert
Call Center
Expert
Call Center
Expert
Customer Service
Expert
Customer Service
Expert
Team Leadership
Expert
Team Leadership
Expert
Computer Skills
Expert
Computer Skills
Expert
Management
Expert
Management
Expert

Languages

English
Intermediate
Arabic
Expert

Hobbies

  • Music & walking