Mosab Alsiddig, Sales Executive

Mosab Alsiddig

Sales Executive

Petroneel Company

Location
United Arab Emirates
Education
Bachelor's degree, Engineering
Experience
13 years, 9 Months

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Work Experience

Total years of experience :13 years, 9 Months

Sales Executive at Petroneel Company
  • Sudan - Khartoum
  • February 2021 to December 2023

• Identify potential customers through various channels such as cold calling and networking.
• Welcome and assist customers in a friendly and helpful manner.
• Ofer product information and recommendations to meet customer needs.
• Work with customers to understand their needs and suggest suitable solutions.
• Negotiate terms and conditions with clients, aiming to close sales deals.
• Resolve customer inquiries and service issues, ensuring successful resolution through follow-up.
• Process sales transactions accurately and eficiently.
• Build and maintain relationships with key clients for long-term partnerships.
• Keep updated on industry trends and competitor products to efectively position our oferings.
• Meet and exceed individual and team sales targets.

Call Center – Customer Service Representative at Petroneel Comapny
  • Sudan - Khartoum
  • August 2018 to February 2021

• Understand company products, services, and policies to provide accurate assistance to customers.
• Manage a high volume of incoming calls and emails, addressing customer queries, concerns, and requests efficiently.
• Effectively resolve customer issues promptly while adhering to company policies and procedures.
• Recognize opportunities to promote additional products or services based on customer needs to boost revenue.
• Work collaboratively with colleagues, sharing insights and best practices to enhance overall team performance.
• Prioritize tasks effectively to meet performance metrics such as average handling time and customer satisfaction scores.

Customer Service Representative at Petroneel Company
  • Sudan - Khartoum
  • August 2018 to February 2021

• Understand company products, services, and policies to provide accurate assistance to customers.
• Assisted customers in-person and via phone calls, providing information and efectively resolving issues.
• Manage high volume of incoming calls and emails, addressing customer concerns, and requests eficiently.
• Recognize opportunities to promote additional products or services based on customer needs to boost revenue.
• Handled payments securely and accurately, adhering to company policies and procedures.
• Work collaboratively with colleagues, sharing insights and best practices to enhance overall team performance.
• Prioritize tasks to meet performance goals such as average handling time and customer satisfaction scores.

Front Desk Receptionist at Man-Services Company
  • Sudan - Khartoum
  • May 2016 to July 2018

• Welcome visitors warmly, provide information about the organization, and guide them to the appropriate personnel.
• Eficiently manage phone calls, direct them to the relevant parties, and ofer prompt and courteous service.
• Coordinate appointments, meetings, and conference room bookings for optimal resource use and schedule upkeep.
• Assist with data entry, filing, and correspondence management to ensure smooth ofice operations.
• Process adjustments, ensure accurate billing, and maintain financial records for efective financial management.
• Register visitors, issue badges, follow security protocols, and maintain accurate visitor logs.
• Manage incoming and outgoing mail and packages, ensuring timely delivery and distribution.

Data Entry (Typist) at Man-Services Company
  • Sudan - Khartoum
  • July 2014 to May 2016

• Prioritizing and organizing tasks to meet tight deadlines and project requirements.
• Accurately inputting and updating data into databases, spreadsheets, and other digital platforms.
• Ensuring the integrity and security of sensitive information by adhering to confidentiality protocols.
• Conducting regular data quality checks to identify and rectify errors promptly.
• Collaborating with team members to streamline data entry processes and improve overall efficiency.
• Managing large volumes of data with a keen eye for detail to minimize errors and discrepancies.
• Maintaining a high level of accuracy while working efficiently to enhance productivity.

Data Entry Executive at Man-Services Company
  • Sudan - Khartoum
  • July 2014 to May 2016

• Prioritizing and organizing tasks to meet tight deadlines and project requirements.
• Accurately inputing and updating data into databases, spreadsheets, and other digital platforms.
• Ensuring the integrity and security of sensitive information by adhering to confidentiality protocols.
• Conducting regular data quality checks to identify and rectify errors promptly.
• Collaborating with team members to streamline data entry processes and improve overall eficiency.
• Managing large volumes of data with a keen eye for detail to minimize errors and discrepancies.
• Maintaining a high level of accuracy while working eficiently to enhance productivity.

Education

Bachelor's degree, Engineering
  • at University of Khartoum
  • September 2006

Specialties & Skills

Data Entry
Sales Management
Front Office
Call Center
Customer Service Skills
office administration
telephone support
teamwork
CREATIVITY
customer interactions
Driving
Defensive Driving
Hardwork
Management
COLD CALLING
MANAGEMENT
Administration
Order Entry
PRESENTATIONS
TECHNICAL SUPPORT
SOLAR ENERGY
COMMUNICATIONS
CONFLICT RESOLUTION
CREATIVE PROBLEM-SOLVING
MICROSOFT EXCEL
customer satisfaction
customer service
operations management
office work
negotiation
sales representatives
store management
wholesale sales
short sales
sales support
time management
service center
sellers agent
service desk
office management
Microsoft Office
problem solving
microsoft powerpoint

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Effective Presentation Skills (Certificate)
Date Attended:
July 2008
Occupational Health & Safety Environment (Certificate)
Date Attended:
November 2008
MS Office & Outlook (Certificate)
Date Attended:
March 2008