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MOUSSAID IBTISSAM, Public Area Manager (Pre-opening & Opening)

MOUSSAID IBTISSAM

Public Area Manager (Pre-opening & Opening)·Royal Mansour Casablanca – April 2023 to Present

Morocco

Bachelor's degree, Bachelor’s Degree in Hotel and Tourism Management

Work experience

Total years of experience: 8 years, 5 months

Public Area Manager (Pre-opening & Opening)

April 2023 - Present

Royal Mansour Casablanca – April 2023 to Present

Casablanca, Morocco

April 2023 - Present

• Organized and ensured the cleanliness of public areas
• Supervised and managed teams daily
• Developed Standard Operating Procedures (SOPs) for public areas
• Designed and implemented training programs
• Performed quality control inspections
• Actively contributed to LQA audit with a 100% score
• Managed scheduling via Kelio
• Coordinated with subcontractors
• Monitored stock levels and identified short-, medium-, and long-term needs
• Represented the department in CSR committee meetings
• Recruited and supported new staff
Company industry:
Hospitality & Accomodation

Executive Housekeeper (Pre-opening & Opening)

December 2021 - January 2023

Palmeraie Development Group – December 2021 to April 2023

Casablanca, Morocco

December 2021 - January 2023

• Selected service providers
• Created and implemented departmental procedures
• Procured products and equipment
• Defined roles and positions (assistant, laundry staff, porters)
• Supervised post-construction cleaning operations
• Managed and administered subcontracting
• Ensured cost-effective operations
Company industry:
Real Estate

Housekeeping manager (115 room capacity)

January 2018 - December 2019

Eurostars Sidi Maarouf – September 2018 to December 2019

Casablanca, Morocco

January 2018 - December 2019

• Delegated tasks and supervised staff
• Ensured guest preferences and special requests were fulfilled
• Managed budget based on occupancy rate and forecasts
Company industry:
Hospitality & Accomodation

Assistant Housekeeping Manager

January 2016 - January 2018

Hyatt Regency Casablanca – April 2016 to August 2018

Casablanca, Morocco

January 2016 - January 2018

• Maintained room cleanliness
• Supervised room attendants and housekeeping staff
• Conducted maintenance inspections
• Assisted the Executive Housekeeping manager with schedules, inventories, and laundry coordination
Company industry:
Hospitality & Accomodation

Education

Faculty of Ain Sebaa

July 2016

July 2016

Bachelor's degree, Bachelor’s Degree in Hotel and Tourism Management

Morocco

Specialized Institute of Hospitality and Catering

July 2014

July 2014

Higher diploma, Higher Diploma in Hotel Management

Morocco

Skills

Stock Management

Expert

Quality Assurance

Expert

Team Leadership

Expert

Housekeeping Operations and Management

Expert

Mass Recruitment

Expert

HR and team leadership

Expert

Service quality standards

Expert

Hygiene and safety regulations

Expert

Proficient in Microsoft Word, Excel, SCM, MC, Kelio

Expert

Knowledge of luxury hotel housekeeping opérations

Expert

Finance and budget management

Expert

Languages

Arabic

Expert

English

Intermediate

French

Expert