Moustafa Galagel

- Provide prompt, courteous and efficient service to all guest, to achieve a high level of customer satisfaction through personalized service from arrival until departure.
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
- Maintain an awareness of rate levels to be sold daily and the occupancy levels.
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
-Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

 Answer courteously inbound calls.
 Respond to customer inquiries.
 Generate customer interest in the services or products offered by the company.
 Provide personalized customer service by responding to the needs of the customers.
 Ensure feedback from the customer to further improve the customer services.
 Manage and update customer databases with the status of each customer.
 Coordinate with the dispatch team to send products or provide services on time to customers.
 Provide customers with brochures and information packages on products or services.
 Build customer loyalty by follow-up of customer calls.
 Evaluate problems of the customers and provide logical lasting solutions.
 Manage filing, mailing, correspondence and other management tasks.

Prepares asset, liability, and capital account entries by compiling and analysing account information.
•Documents financial transactions by entering account information.
•Recommends financial actions by analysing accounting options.
•Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
•Substantiates financial transactions by auditing documents.
•Maintains accounting controls by preparing and recommending policies and procedures.
•Guides accounting clerical staff by coordinating activities and answering questions.
•Reconciles financial discrepancies by collecting and analysing account information.
•Secures financial information by completing data base backups.
•Maintains financial security by following internal controls.
•Prepares payments by verifying documentation and requesting disbursements.
•Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
•Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
•Prepares special financial reports by collecting, analysing, and summarizing account information and trends.
•Maintains customer confidence and protects operations by keeping financial information confidential.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
•Accomplishes the result by performing the duty.
•Contributes to team effort by accomplishing related results as needed