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Muhammad Shahid Shaukat Ali, Service Delivery Manager

Muhammad Shahid Shaukat Ali

Service Delivery Manager·IIT House

United Arab Emirates

Master's degree, MS (Information Technology)

Work experience

Total years of experience: 26 years, 5 months

Service Delivery Manager

March 2018 - Present

IIT House

Dubai, United Arab Emirates

March 2018 - Present

— Project Manager | Siebel CRM revamp *MCI Iran

- Leading proposal and Pre-sales phase //presentations and demos
- Leading business & technical SMEs and defining project scope, estimations, charter, project plans, SOW etc
- Identifying risks, dependencies & impacts across the existing IT platform
- Setting goals by engaging with customer & stakeholders - vendors, 3rd parties & business partners etc

— Service Delivery Manager | MS *MCI Iran

- Managing CRM & CBS 'Managed Services' Support for MCI Iran
- Leading 'Managed Services' Transition from Huawei
- Customer & Vendor Management
- Defining Solution & Architecture Design and conducting Reviews with MCI, Huawei & 3rd Parties
- Change Management // Release & Quality Management
- Proposal & Contract Management for ongoing & new projects
- Team Building
Company industry:
IT Services
Job role:
Information Technology

Business Analyst (Solution Architect)

October 2016 - February 2018

Huawei

Dubai, United Arab Emirates

October 2016 - February 2018

— du UAE Dubai

- Managed P1D2 Instance team and major milestones include:
- AS-IS study of prepaid system (i.e. Oracle IN), Gap analysis and TO-BE solution design
- Leading and defining Solution Architecture; developed artifacts i.e. SDD, HLD & LLD
- Developed CRDs to map & transform Oracle IN business logic & configurations to uCBS5.5
- TESTBED readiness, configurations, products and tariff definitions etc
- Release planning, deployments on TESTBED and UAT execution
- Developed data migration strategy & packages/scripts for final cutover
- Internal & customer status review meetings, risk management and issues resolution
- Managed transition and handover of P1D1 phase of CBS operations & maintenance to Atos/Ericsson OPs teams
Company industry:
Telecommunications
Job role:
Information Technology

Business Analyst (Solution Architect)

August 2012 - September 2016

Huawei

Lahore, Pakistan

August 2012 - September 2016

Projects:
1- Huawei BSS Solution CBS for Ufone PK
2- Huawei BSS Solution iCBS for Telenor PK
3-Huawei BSS Solution TABS7 for Waird PK & Airtel Nigeria


Major contributions on above projects:

- Managed and conducted requirements discovery sessions with customer to finalize project scope, milestones and deliverables of convergent billing system \[Billing, Provisioning, Product Catalogue, Rating & Charging, BRE, Credit Control and Direct Debiting domains etc\]
- Managed review sessions with customer to finalize project artifacts i.e. Project Milestones, FRS, 3rd party Integration & Business Process Flows etc
- Release management & deployment on TESTBED
- Project progress reviews & status meetings with customer
- Issues resolution, negotiation and risk management
- Finalized UAT scope and UAT execution Plan with customer. Rollout & monitoring UAT phase
- Managed successful cutovers & Post LIVE system health checks and monitoring to gain customer approval
Company industry:
Telecommunications
Job role:
Information Technology

Project Manager

July 2011 - August 2012

AAJ Technologies (eWorx International)

Lahore, Pakistan

July 2011 - August 2012

- Defined project scope, goals, deliverables and milestones.
- Developed full-scale project plans and liaising with project stakeholders.
- Resource planning, budgeting and developed Plan using MS Project.
- Managed project development, QA and iterations from start to finish with incremental sprints using TFS.
- Developed and delivered progress reports, proposals, requirements documentation, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
- Define project success criteria and disseminate them to involved parties throughout project life cycle.
Company industry:
IT Services
Job role:
Information Technology

Systems Analyst

May 2008 - June 2011

International Turnkey Systems

Lahore, Pakistan

May 2008 - June 2011

- Actively involved in solution & architecture design for TAB7 key modules i.e. Billing, Rating, Product Charging, Receivables, Payables, Product Catalog, Taxation, Direct Debit/Credit, GL, Credit Control and BRE etc.
- Developed mechanism for seamless integration with 3rd party systems i.e. CRM, Oracle Financials, DWH and Dashboard etc.
- Designed data migration tool/adapters to achieve smooth & efficient ETL operations with legacy system.
- Performed internal testing and UAT.
Company industry:
Telecommunications
Job role:
Information Technology

Project Manager

December 2005 - May 2008

Sui Northern Gas Pipelines Limited

Lahore, Pakistan

December 2005 - May 2008

- Implementation of Oracle Financials (GL, AR, AP, Cash Management & Fixed Assets), Purchasing and Inventory modules.
- Requirements discovery, documentation and signoff from stakeholders.
- AS-IS & TO-BE process modeling and GAP Analysis.
- Benchmarking and re-engineering of business processes.
- Actively involved in UAT, Implementation, data conversion & data migration and end user training.
Company industry:
Oil & Gas
Job role:
Information Technology

Project Manager

June 2004 - December 2005

Imperial Soft (Pvt) Ltd.

Lahore, Pakistan

June 2004 - December 2005

- Designed and developed integrated ERP system comprising of GL & Accounts, Purchasing, Stores & Inventory, Sales & Marketing, Warehouses, HR & Payroll modules.
- Managing project scope, change control and escalating issues where necessary.
- Coordination with client to ensure that project meets business needs.
Company industry:
IT Services
Job role:
Information Technology

Principal Software Engineer

December 2000 - May 2004

AdamSoft International

Lahore, Pakistan

December 2000 - May 2004

- Developed speech recognition enabled, n-tier, web based solution which includes Practice Management, Electronic Medical Records (EMR) and Billing.
- Developed technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).
- Developed a complete HIMS solution to manage outpatient & inpatient operations for LNH hospital. It comprised of patient and bed management, laboratory, pharmacy, radiology, pathology, financial accounting, materials management and HRMS.
- Developed technical artifacts, SRS, FS, system use cases, sequence diagrams & layouts of the Graphics User Interfaces (GUIs).
- UAT & implementation.
Company industry:
IT Services
Job role:
Information Technology

Software Engineer

January 2000 - November 2000

Solincs

Lahore, Pakistan

January 2000 - November 2000

- Development, maintenance and support of the application consisting of modules i.e. GL/Accounts, Purchasing, Stores & Inventory (of raw materials), Production, Quality Control, Warehouses (of finished goods), Sales, Distribution, HRMS and Payroll.
- Reports generation, Testing and deployment and user training.
Company industry:
IT Services
Job role:
Information Technology

Education

UNIVERSITY OF THE PUNJAB

September 2006

September 2006

Master's degree, MS (Information Technology)

Pakistan

GPA (point): 3.49 out of 4

GPA (point): 3.49 out of 4

MS (Information Technology)
View attachment

MOHAMMAD ALI JINNAH UNIVERSITY

December 1999

December 1999

Bachelor's degree, BS (Computer Science)

Pakistan

GPA (point): 3.16 out of 4

GPA (point): 3.16 out of 4

BS (Computer Science)
View attachment

Skills

Software Development
Expert
Software Development
Expert
Business Analysis
Expert
Business Analysis
Expert
Solution Design
Expert
Solution Design
Expert
Project Management
Expert
Project Management
Expert
Data Modelling
Expert
Data Modelling
Expert
Business Process Modelling
Expert
Business Process Modelling
Expert
Requirements Gathering
Expert
Requirements Gathering
Expert
Business Process Re-engineering
Expert
Business Process Re-engineering
Expert
Technical Documentation
Expert
Technical Documentation
Expert
UML
Expert
UML
Expert
Requirements Analysis
Expert
Requirements Analysis
Expert
Project Management
Expert
Project Management
Expert
Database Design
Expert
Database Design
Expert
Solution Architecture Design
Expert
Solution Architecture Design
Expert
Erwin
Expert
Erwin
Expert
Oracle Database
Intermediate
Oracle Database
Intermediate
JSP/Web Development
Intermediate
JSP/Web Development
Intermediate
Telecom Rating, Charging & Billing System Implementation
Expert
Telecom Rating, Charging & Billing System Implementation
Expert
Oracle Financials - ERP Implemetation
Intermediate
Oracle Financials - ERP Implemetation
Intermediate
.NET C#
Intermediate
.NET C#
Intermediate
JAVA/J2EE
Intermediate
JAVA/J2EE
Intermediate
SQL Query & Procedures Coding
Expert
SQL Query & Procedures Coding
Expert
SQL PL/SQL
Expert
SQL PL/SQL
Expert
MS SQL Server
Intermediate
MS SQL Server
Intermediate
Custom Software Design & Development
Expert
Custom Software Design & Development
Expert
Telecom Rating, Charging & Billing System Design
Expert
Telecom Rating, Charging & Billing System Design
Expert
Relational Database Design
Expert
Relational Database Design
Expert
Object Oriented Design
Expert
Object Oriented Design
Expert
SRS & FRS Development
Expert
SRS & FRS Development
Expert
PMO
Expert
PMO
Expert
System Analysis
Expert
System Analysis
Expert
Funcational Design
Expert
Funcational Design
Expert
Software Testing
Expert
Software Testing
Expert
Agile Project Management
Expert
Agile Project Management
Expert
Business Analysis
Expert
Business Analysis
Expert
CRM
Expert
CRM
Expert
Integration
Expert
Integration
Expert
Software Development
Expert
Software Development
Expert
Solution Design
Expert
Solution Design
Expert

Languages

English
Expert
Urdu
Expert

Training and Certifications

Training
Building Beautiful Minds
Impact
Apr 2012
IMPACT (about improving communication skills)
Learning Minds
Apr 2010
High Impact Communication Skills
MDi
Aug 2009
PMP — Project Management Professional
SNGTI
Jun 2006
IBM Web Sphere Business Modeller 6.0
Infotech
Mar 2007
Tmforum, Information Framework (SID) Modeller’s Workshop
tmForum
Jun 2009
Tmforum, Information Framework (SID) Distilled
tmForum
Jun 2009

Hobbies

  • Reading Books
  • Watching & playing Cricket