RETAIL SALES REPRESENTATIVE
advance telecom
Total years of experience :4 years, 5 Months
Responsible for selling products, merchandise, and services in a retail setting, such as electronics, mobile phones, laptops, PC and windows installation.
• Sell specific products and services to consumers.
• Selling mobile phones Laptops & accessories to exceeds sales & profit targets.
• Explain different customizable features.
• Process orders in person and over the phone.
• Check inventory to ensure product is in stock.
• Collect and research information needed to identify and resolve problematic situations.
• Keeping and updating records of customer’s profile.
• Manage sales and supervise all sales functions in store.
• Marketing Company products & services and executing deals.
• Implement all sales and marketing objectives in store.
TELESALES CSR
As part of the team my responsibility is to target USA home based customers and lead them to close a sale. All sales processed via telephone and email.
• Providing prospect customers information regarding solar panels and lead them to close the sale.
• Explaining benefits of renewable energy and cost efficiency
• Maintaining up to date paper and computer based files and administrative systems.
• Achieving daily sales target.
Ufone Telecom franchise - CUSTOMER SERVICE REPRESENTATIVE
Responsible for providing customer services selling new connections and handling customer complaints and quires either face to face via telephone or email.
• Turning complaints into opportunities.
• Responding to all requests for information/enquiries quickly.
• Solving customer service problems.
• Dealing efficiently with questions and queries from customers.
• Getting an encouraging feedback from customers on the service they have received.
• Maintaining up to date paper and computer based files and administrative systems.
• Processing orders, forms, applications and requests for information
• Receiving and processing cash payments.
• Handling complex queries and complaints. .
Customer services - Accounts openings - Remittances
Internship
This position was my internship as part of my bachelor’s degree. At this position I worked at different section accounts opening section. Remittances section
• Handling new customers and opening their accounts
• Checking customers eligibility and financial prove
• Dealing efficiently with questions and queries from customers.
• Directing requests and unresolved issues to other colleagues.
• Worked in remittances offering customers services of DD TT and online transfers.
• Issuing cheque books once customers account opened.
• Worked in EOBI Section, Enrolling the customers’ personal profile in ledger when giving them pensions.
• Handling objections professionally.
---Major subjects--- E-Commerce Advertising Marketing Project Management. Business Ethics Management Islamic banking finance Accounting Consumer behavior