TELLER
AL ROSTAMANI INTERNATIONAL EXCHANGE
Total years of experience :8 years, 6 Months
• Processes multi-currency funds transfer to over 100 countries
• Handles purchase/ sale of foreign currencies
• Handles issuance of demand drafts in over 40 currencies
• Handles sale/ encashment of travellers cheques
• Processes sale/ reload of cash passport money transfer
• Balances day’s transactions
• Cross-sales the company’s products and services.
• Provides service to Retail and Corporate Clients;
• Assist Customers in filling up remittance applications form, new Bank Account opening process and related services;
• Offer advice and guidance to Customers if necessary;
• Handles Customer Queries and Complaints, Resolution/Follow-up, Special Deal and other such activities.
• Play a proactive role in Customer retention and branch marketing activities;
• Ensure optimal profit margins are maintained for transactions;
• Solicit referrals and initiate cross-selling opportunities to existing customers;
• Actively convert walk-in customers to IntroCard holders.
• Handles Foreign Currency, Remittance and other Customer transactions as assigned by the Branch Management
• Ensure assigned work activities are carried out as per Company policies and procedures, within the stipulated time period for the activity;
• Exercise due diligence in process related to AML Compliance, KYC and customer transactions to ensure risk mitigation;
• Identify improvement areas and propose constructive changes to achieve operational excellence.
• Processing Wage Protection Systems (WPS)
• Complete responsible for cash including three sub branches of G9, verified the cash book and closed timely.
• Collecting cash(Ticket for group, Hala service, Visist visa, Holiday Payments)
• Thorough knowledge in inter-organizational financial (E-Travel) & Reservation System (Accel Aero,
Galileo & Amadeus).
• Processing visa security refunds and all the claims against expenses.
• Coordinating with Head of Finance to Finalization of monthly Accounts.
• Coordinating with reservation staffs to tally the reservation system & financial system.
• Coordinating with sales team to finalizing group deals & monthly sales report.
• Keeping balance sheet of amounts and numbers of transaction.
• Complete control of data entry system
• To prepare daily and weekly sales report on the basis of sales Figure to GM & Area Manager
• Assisting internal and external auditors with queries.
• Assisting in preparation of year end accounts for clients.
• Assisted in all clerical responsibilities within the branch.
• Providing a professional, friendly and courteous service to all customers.
• Dealing with Buying & Selling of foreign currency bank notes Export of foreign currency bank notes.
• Working as a cashier on a routine basis & deposited previous day cash balance to the Bank.
• Dealt with all kind of out-word, inter-word and international bank remittances.
• Indoor & outdoor marketing by enlightening our customers with all our products and services.
• Issuance and Encashment of Travellers Cheque.
• Accounts & Internal Audit
• Dealing resolving customer complaints.
• Ensured payments are made to the authorized person by verifying name, details, and signature properly.
• Well versed in preparation of department wise monthly collection report.
• Computer Reservation of Ticketing ( International and Domestic)
• Handling Passengers and Corporate Independently
• Generate information to the customer about holiday packages
• Complete control of data entry system
• Tallying the Cash as per the Reservation System & Visa Cash Book & Deposit to Bank Trough G4S, On Daily Basis
• Supported clients in all travel transaction.
• Responsible for the accurate and timely allocation of cash.
• Undertaking till balancing & administration activities in an effective manner.
• Dealing with customers complaints.
• IATA/UFTAA FOUNDATION & EBT COURSE from Christ University, Bangalore • Completed Tally (Accounting software) From STI Computer Centre, Kannur • Excellent knowledge in Microsoft package including office regularly experiment with new software. • Knowledge in Ticket reservation systems like Amadeus, Galileo. • Diploma in Financial Accounting and computer application
