External Program Coordinator
Noor College of Business and Sciences
Total years of experience :19 years, 1 Months
Responsibilities:
• Allocation of Drivers, Despatching, Answering Passenger Queries, Requests, Registering Lost Property & Complaints, Dealing with Account/Credit Card Customers, Invoicing, Drivers Statements/Payments.
• Guide and support staff in providing customer service.
• Provide staff training and perform staff annual evaluations.
• Responsible for financial software function maintenance.
• Participate in the development of policies and procedures.
• Provide support and assistance to the Finance Director in the departmental administrative functions, Issues occurred in Drivers App related to crashed reinstalling, & configuration.
• Participate in management team activities, i.e. training, meeting, EOC exercise, etc.
• Troubleshoot software problems/issues, and coordinate resolution with the software vendor and the TFL’s Information Technology Division. & Updating Drivers about upcoming Events & Road Closures, Guidance about new route & Diversions
Achievements:
• Accomplished sales growth and orders volumes in assigned accounts
• Built relationships, established a business strategy, and raise business opportunities for Atlas Cars of London, products & services, and acts as a primary customer point of contact in the allocated accounts. Provide on-going feedback to management, product teams, services and marketing.
• In cooperation with Product teams and Marketing, drive marketing events in assigned territory. Be aware of segmentation and apply relevant product benefits to each client’s segment
Adams Radio Cars LTD (United Kingdom) 2010 - 2013 Accounts Manager
Responsibilities:
• Guide and support staff in providing customer s ervice
• Provide staff training and perform staff annual evaluations
• Responsible for financial software function maintenance
• Participate in the development of policies and procedures
• Provide support and assistance to the Finance Director in the departmen tal administrative
functions
• Participate in management team activities, i.e. training, meeting, EOC exercise, etc.
• Troubleshoot software problems/issues, and coordinate resolution with the software vendor and the TFL's Information Technology Division
• Plan, direct and coordinate work plan; assign projects, programs and activities, review and evaluate work products, methods and procedures to identify and resolve problems
• Manage and supervise daily operation of accounts payable, accounts receivable, business
license, cash receipts, general ledger, payroll and utilities for the City, District and CDA
Achievements
• Accomplished sales growth and orders volumes in assigned accounts
• Built relationships, established a business strategy, and raise business opport unities for ARC,
products & services within allocated accounts, and acts as a primary customer point of contact in the allocated accounts. Provide on -going feedback to management, product teams,
services and marketing.
• In cooperation with Product teams and Marketing, drive marketing events in assigned
territory. Be aware of segmentation and apply relevant product benefits to each client's
segment
TESCO STORES (United Kingdom) 2006 - 2013 Duty Manager
Responsibilities:
• Supervise, train and evaluate staff performance
• Prioritize and coordinate staff projects and workload
• Managing Staff weekly schedule for the d esignated department
• Focus on running department to perfection - sticking to company routines and trading
procedures
• Ensuring that customer and operational issues are resolved and working closely with the team leader
• Assist in the preparation of the bud get, including compiling approved departmental
expenditure budgets, revenue estimates and various narratives into the annual budget
document.
Achievements
• Effectively Managed Busy Department at the time of change
• Improved customer responsiveness by 80% through e -Marketing
• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company
policies
Berkshire Services Limited (United Kingdom) 2005 - 2007 Accounts Manager
Responsibilities:
• Make remind er calls to clients
• Provides excellent customer service
• Meets agency participatory expectation
• Schedules appointments according to established procedures
• Accurately performs registration process for new and existing clients
• Evaluate all Customer Servi ce Staff on communication skills and technical knowledge.
• Assure that staff is provided with proper training, instruction, tools, and methods to perform
their jobs.
• Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
• Manages the Client Services Coordinators (creates staff schedules, manage workflow,
handles staffing and employee issues, enforces departmental policy and procedures, is a best
practices example for Client Services Duties, etc.)
University Of Sunderland MBA Business Administration
Post Graduate Diploma in Business Administration - (DMS) has Successfully Completed which leads to MBA Topup
Administrative Systems in Organisation, HR Management and Practice, Administrative Management of Resources, Strategic Issues in Administration, Case Study
Applied Economics, E-Commerce, Business Accounting, Managerial Accounting, Effective Business Communication, Financial Reporting
Human Resource Management, Applied Statistics, Principles of Management, Principles of Accounting, Organisational Behaviour, Marketing Research
English-Reading, Writing, Speaking
Advance Financial Accounting, Auditing, Business Communication and Report Writing, Business Law, Business Taxation, Cost Accounting, Economics of Pakistan, Pakistan Studies, Business Statistics and Mathematics, Computer Application is Business, Economics, Financial Accounting, Functional English
Urdu, English, Principles of Accounting, Principles of Economics, Commercial Geography, Principles of Commerce, Computer Studies, Business Mathematics and Statistics.
Physics, Chemistry, Biology, Mathematics, English
