IT manager
Beam
Total years of experience :15 years, 8 Months
Beam represents the convergence of Bukhatir Group’s decade long experience in developing successful educational institutions and implementing advanced educational management systems in the UAE. Beam is leading the deployment of unique concepts and management expertise in the education sector across segments.
Key Result Areas
• Work with Head of IT to identify strategic IT requirements, scope them and translate them into charter and execute projects per requirements which varies from new institutions to new technologies due to expansion or to keep/achieve business competitiveness.
• Managing IT Projects - Plan, Design, implement & manage projects for Beam and all its school in following areas.
o Networks & Infrastructure
o Cloud solutions- such as Office 365, Azure and AWS
o Educational technologies such as promethean IWB, learner response system.
• Managing IT operations as per ITIL service management best practices, including overlooking
o Service desk, SLA, OLA, UCs.
o Incident Management.
o Change Management.
o Problem management.
o Release & Deployment Management.
o Service Access and Configuration management.
o Access management
o IT Service Continuity. Back up, Restore & DR Planning & Execution
• ERP
o Support Oracle EBS suit
o Implement and Manage iCampus - School management system
• Vendor & Contract and Procurement Management
o Mange MSP for server support and IT security.
o License Management.
o AMC SLA Review and Analysis.
o Periodic Performance Reviews.
o Contract Reviews & Finalization.
• Manage Security Landscape
o Design, procure & Manage IT security Solutions
o Security- EDR
o Security - for network & Infrastructure & Cloud services
o MDM. MS Intune
o Policies, SOPS & Procedures
o Compliance
o Audit and regular assessment of organizations IT Systems
• Budgeting
o Preparing budgets for Beam by gathering and optimizing requirement and ensuring optimal consumption and tracking during financial year.
• Team Management
o Effectively manage IT team spread across 6 locations. Setting up KPIs, mentoring monitoring, evaluating and managing performance of IT resources.
Operational & Technical management: Overlooking, controlling and
administrating of daily IT operations & Equipment at our schools which
included:
o Local Area Network: configuring, managing and troubleshooting
access, wifi, core switches.
o Wide Area Network: DSL for wide Area network /internet, MPLS
and lease line for site to site connectivity
o IT Security: MacAfee end protection through EPO, Juniper and
Sonicwall firewalls.
o Backup & Restore: Using Semantic Backup Exec to backup files and
other critical data and restore as per user requests or
requirement.
o Systems(computer) Management: Using Active directory and
windows update server (WSUS)to push policies, patches and
monitor and report user’s activities PCs.
o User Management: Creating deleting student and staff network
accounts via scripts, assigning and removing access on
resources.
o Messaging Server: Managing & administering MS exchange
2003 and McAfee AntiSpam Solution.
Team Management: Management of IT desktop support and IT
administrators in our educational institutions and ensuring Group
policies & ethos are maintained regular appraisals, and professional
development of team resources.
Coach and mentor team members. The total strength is 13.
Budgets: accumulating and translating requirement, optimizing and
converting into the budget, presented to Head of IT and CFO, after
approval tracking and closing Operational budgets and capital
expenditures.
ITSM processes: Introduction & Implementation of ITIL, service desk, incident management, request fulfillment establishing of SLAs.
Executing projects assigned by management:
o One of the most notable projects was the Establishment of IT
infrastructure at American School of Creative Science Sharjah UAE
which included setting up a data center, local area network
including core and edge switches, firewalls, IP telephony, 500 pcs
and classrooms.
Company Profile: The international school of creative science is one of the largest schools in
Sharjah. It prides itself in delivering education through technology and blending the right mix of values and technology. ISCS is an IT-enabled organization with dedicated custom-built applications for school & education management. My role was senior IT admin who was responsible for both network and system administration and was reporting School principal.
Major functions of the role include the following:
Network Administration - Managing a network of 1100 PC and
around 2200 users including staff and students. Primary
responsibilities were.
o Local Area network - Managing around 70 edge and a core
HP switches
o WAN Lease lines & DSL lines are up and running.
o Vlan - Managing Vlan for ICT labs, different phases, CCTV,
etc
o Lan wireless: Managing Aruba Controllers and around 120
Access points along with Aruba clear pass device.
System Administration
o Windows 2008 & 2012 Servers (AD, DNS, DHCP)
o User Management: Creating Users and assign policies as
per their groups.
o Messaging system: Maintaining & Managing MS Exchange
2003
o Managing School web server for Intranet portal and
publishing a school web site through third-party vendors.
o Backing Up Data using Symantec Backup Exec and restoring
when required.
IT Security
o Firewall, SonicWALL & Juniper: Ensuring that content
filtering as per school management is in place and school
network are protected from inside and outside threats.
o Anti-Spam: Managing McAfee AntiSpam solution for
exchange 2003
o Antivirus: Ensuring all devices over the network are
compliant.
Management of Desktop Support.
o Manage a team of two desktop support technicians
o Effectively using the Manage engine service desk to assign and
manage daily workload.
Procurement & IT asset management
o Procure IT equipment in collaboration with the Procurement
department.
o Maintain IT inventory up-to-date.
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