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Muskaan Sajnani, CUSTOMER SERVICE REPRESENTATIVE

Muskaan Sajnani

CUSTOMER SERVICE REPRESENTATIVE·VFS GLOBAL

United Arab Emirates

Diploma, montessori teachers training course

Work experience

Total years of experience: 8 years, 4 months

CUSTOMER SERVICE REPRESENTATIVE

March 2012 - October 2016

VFS GLOBAL

Abu Dhabi, United Arab Emirates

March 2012 - October 2016

Over here my duty was to take the application, revise them and send it to the embassy for stamping the visas.To call the applicants and informed them about the status of their passport.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

SALES EXECUTIVE

August 2011 - December 2011

ETISALAT

Abu Dhabi, United Arab Emirates

August 2011 - December 2011

Sell services of Etisalat such as Evision, e-life etc to customers and maintain their data.
Responding to incoming email and phone enquiries.
Challenging any objections with a view to to getting the customer to buy.

Company industry:
Sales Outsourcing
Job role:
Sales

Sales Executive

January 2011 - June 2011

National General Insurance Co

Abu Dhabi, United Arab Emirates

January 2011 - June 2011

Sell various types of insurance to individuals and business.
Develop and maintain new accounts and ensures requirements are fulfilled.
Developed and maintained contacts with the existing clients.

Company industry:
Insurance & TPA
Job role:
Sales

Kindergarden Teacer

October 2010 - December 2010

Little Buds School

Abu Dhabi, United Arab Emirates

October 2010 - December 2010

- Teaching children of LKG1 as a class teacher
- Checking books
- Assist children with colouring & writing

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Kindergarden Teacher

June 2009 - November 2009

P.M.T School

Mumbai, India

June 2009 - November 2009

- Teaching childen of grades in LKG and KG1.
- Checking books
- Helping children with their daily assingments

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Administration Assistant

January 2003 - December 2003

M.H Enterprises

Mumbai, India

January 2003 - December 2003

- Filing & correspondance
- Organizing meetings for the Manager
- Maintaining, filing & sorting department incoming and outgoing mails
- Handling the department with incoming & outgoing calls
- Preparing letters, quotations and invoices.

Company industry:
Advertising
Job role:
Administration

Call Center Agent

January 2002 - December 2002

Airtel

Mumbai, India

January 2002 - December 2002

- Handling all incoming back to back calls
- Providing information to the customer
- Deliver good customer service

Company industry:
Telecommunications
Job role:
Support Services

Education

Little Angels Institute

November 2009

November 2009

Diploma, montessori teachers training course

India

New ERA English High School

March 2000

March 2000

High school or equivalent, new era english high school and college

India

Skills

Data Entry
Expert
Data Entry
Expert
Insurance
Expert
Insurance
Expert
Administration
Expert
Administration
Expert
Books
Expert
Books
Expert
Quotations
Expert
Quotations
Expert
Internet Surfing
Intermediate
Internet Surfing
Intermediate
Microsoft Word
Intermediate
Microsoft Word
Intermediate
Data Entry
Expert
Data Entry
Expert
Insurance
Expert
Insurance
Expert
Administration
Expert
Administration
Expert
Books
Expert
Books
Expert
Quotations
Expert
Quotations
Expert

Languages

Hindi
Expert
English
Expert

Training and Certifications

Training
Etiquette for Excellent Customer Service
Spearhead Training

Hobbies

  • I LIKED TO READ NOVELS AND TO LISTEN THE MUSIC