Executive - FM & Mall Operations
Dubai Holding Asset Management
Total years of experience :13 years, 5 Months
• Managing FM & Mall Operations.
• Managing FM contracts (MEP, Specialized Services, Soft services, Building
fabric).
• PPM audits and follow-ups with FM service provider for timely closure of
PM work orders.
• Monitoring and scoring FM service provider KPI / SLAs.
• Strict compliance to incident/event management procedures.
• Action and escalate the matter to ERT as per the escalation matrix and as
per the set KPIs.
• Review and sign off FM service provider monthly reports.
• Keeping track of the asset register to be maintained and updated.
• Vendor management
• Monthly meetings with the service providers to discuss site operations and
challenges.
• Preparation, execution and monitoring of OPEX and CAPEX budges and
ensure strict compliance to budget, work program and job quality.
• Raising PRs in the system along with supporting docs i.e., SOW, vendor
proposals, and technical evaluation sheet for issuing purchase order.
• Reviewing and approving vendor invoices and closing out the jobs in
Oracle.
EDUCATION
BSc. Computer Systems
Engineering
Bahauddin Zakariya
University, Multan, Pakistan
CERTIFICATIONS
CERTIFIED FACILITY
MANAGER (MEFMA)
Issued: Nov 2021
IOSH Working Safely
Issued: Mar 2023
SOLAR ENERGY SYSTEM
DESIGN
The State University of New
York
Issued: Feb 2023
SOFTWARE SKILLS
MS Word, MS Excel, MS
PowerPoint, ORACLE, YARDI,
ZYCUS, MAXIMO
Classification: Internal
• Method statement review and following HSE procedures and standards in
coordination with HSE dept (risk assessment & HSE audit reports).
• Maintaining records for critical assets (Fire Systems, Power Backup System for
control rooms) daily inspections to ensure system reliability and avoid any
unforeseen downtime scenarios.
• Carrying out half-yearly facility assessment for assessing asset condition and
lifecycle behavior along with service provider and HSE team.
• Utility Recovery process.
• Retail Delivery - Coordination with leasing and fit-out management team and
support them in achieving shop opening and rent commencement dates.
• Carrying out retail unit handover and takeover inspections with clients in
accordance with schedule from leasing.
• Conducting kick-off meetings, work progress & handover meetings with the fit-
out management team and client.
• Customer satisfaction/support - Review and attend to the technical complaints
from clients and provide support in defining a solution to their problems.
• Issuing NOCs to the retailers against maintenance / technical work requests
within their premises.
• Issuing work permits to third-party contractors.
• Managing mall security operations and reporting structure.
• Coordinating with finance dept., updating open job status sheet, monthly utility
bills review, income statement / P&L review, and budget forecast.
List of retail destinations:
• Community Shopping Centre (Al Khail Gate, Mudon, Remraam, Shorooq, Dubai
Wharf, Serena, Villanova, Al Waha, Layan)
• Labour Accommodation (Nuzul Camp, Al Quoz Camp 1 & 2)
• Working experience of managing TFM and FM contracts (soft & hard services) of various properties in DUBAI. The properties include Residential & Office Buildings, Palaces, Hospitals, Shopping Malls, Showrooms, Labor Accommodations, Warehouses, Cruise Terminal
Responsibilities
• Managing daily site operations (maintenance & execution of variable jobs).
• Attending the operation meetings with the clients and addressing their queries and requirements.
• Following up with the suppliers and sub-contractors involved in different contracts.
• Commercial knowledge of the on-going and upcoming contracts.
• Asset Management
• Annual Maintenance Contracts (AMCs).
• Scheduling of Planned Preventive Maintenance (PPM).
• Ensuring the compliance with projects KPI’s & SLA’s
• MEP fit out / renovation works.
• Site Surveys for new enquiries / tenders.
• Site monitoring to ensure and follow up the maintenance schedule implementation.
• Monthly Reports.
• Tracking of WIP.
• Monthly revenue calculation.
• Coordination with support departments like Procurement, Stores and Accounts Departments.
• Approving sub-contractors works and certifying the invoices.
• Reviewing and submitting KPIs as per client standards.
• Health & Safety implementation.
• Ensuring the statutory compliances in-time implementation.
• Training arrangements for technicians / assistants.
• Tool box talk
• RFPs, RFQs, BOQs