Senior Program & Digital Transformation Specialist
Mohammed Bin Rashid Housing Establishment
Total years of experience :28 years, 9 Months
• Leads and directs the automation and digital transformation process in MBRHE to ensure the provision of innovative and diverse solutions that will provide high levels of customer service, through managing and supervising packages of programs and portfolios and through adaptation of digital technologies to cover the core business of the organization.
• Works with MBRHE business units to develop a digital transformation strategy, & policies & procedures.
• Planning & managing digital transformation programs, initiatives, and designed customer journeys to achieve business strategic goals and objectives, by leading designated teams and through a well-defined transformation roadmap.
• Adopts & hires latest digital & disruptive technologies like cognitive computing, Blockchain, cloud computing, cyber security, etc. to boost and support business solutions.
• Ensures that the digital transformation impact on the business and staff is well-understood and applied through an effective change management plan.
• Responsible for setting and coordinating the programs' budgeting to ensure the programs benefits are delivered as planned.
**Work & Achievements**
• Headed cost-reduction initiatives, resulting in 15% (AED 700, 000) cost savings through restructuring, consolidating services, infrastructure, & support contracts, along with a technology refresh.
• Repositioned large data center with only 100 days’ notice, which included design/management of build out. The transfer resulted in only 25 hours of interruption to the organization, minimally affecting customer service.
• Achieved 20% annual savings by managing server consolidation including Dell server deployment in conjunction with Citrix and VMware implementation, & Database consolidation.
• Introduced security awareness to MRHE employees by utilizing modern training methods such as E-Learning and team learning.
• Improved support service level by 20% through restructuring and instituting 2 first-line help desk support systems.
• Steered the evaluation and selection of several new technology systems through improved accuracy in budgeting forecasts.
• Implemented the ISMS 27001 whilst developing new benchmarks for quality control and reliability.
• Handled diverse IT projects within stipulated deadlines and budget constraints by acquiring resources, harmonizing team members, third-party contractors and consultants to ensure timely project delivery.
• Supervising technology transfer and adaptable turnkey IT solutions for the organization, overseeing the installation, upgrade, & configuration of servers’ hardware, central equipment, operating systems, enterprise software, & enterprise security.
• Pivotal role in drafting disaster recovery & IT continuity plans to improve efficiency and service levels of the department.
• Analyzing computer hardware and software requirements to provide suitable technical solutions to all users.
• Computing departmental budgets, man-hour estimates, modifying technical methodology to suit costing, re-engineering processes and budgets in coordination with IT Division Manager.
• Assessing and authenticating all systems in accordance with business requirements, executing periodic system internal audits as required with Quality & Strategic department.
• Developed, implemented and maintained servers & applications including email, web, press news servers and applications, file share servers, SQL servers, domain controllers, external DNS server, etc.
• Investigated system errors to identify cause and recommended corrective measures for efficient troubleshooting in liaison with other staff members.
• Supervised operation activities including project administration and management reporting.
• Conducted security checks of Al Bayan systems by establishing controlled system access for timely project execution.
• Scheduled training sessions for regular advancements in technology, services and products.
• Updated knowledge in information technology trends for advancements in installed systems.
System programmer
System administrator
*Programming
*Training
