Senior Relationship Officer
National Bank of Ras Al Khaimah
Total years of experience :20 years, 9 Months
Role: Corporate Account Business Development, Liabilities, Cash Management Sales, FX & Assets.
✓ On boarding RAK Elite customers for Business Banking
✓ Minimum average balance to be maintained for 500K
✓ Increase the CASA of both New & Existing Clients.
✓ Acquire and service large business accounts for the bank and be a one point of contact for all their transactional banking requirements such as Forex transactions, international remittances etc.
✓ Responsible for developing the small business portfolio through internal and external calling efforts to prospect and existing customers
✓ Cross-sell loans and trade finance services to the clients
✓ Contact Business owners assisting them with merchant services and FX, Facilities solutions.
Corporate Account Business Development, Trade Sales, FX, Assets, Liabilities.
✓ On boarded and managed relationship of over 80 Co. with the Total Turnover of more than 1 Billion AED
✓ Cross-sell loans and trade finance services to the clients and increase the Liability Profile of Clients.
✓ Acquire and service large business accounts for the bank and be a one point of contact for all their transactional banking requirements such as Forex transactions, international remittances etc.
✓ Responsible for developing the small business portfolio through internal and external calling efforts to prospect and existing customers.
✓ AML, Fraud & Lean Certified.
✓ Achieved over 100% of Liabilities target.
✓ Contact Business owners assisting them with merchant services and FX, Facilities solutions.
Plan & Execute Outdoor Campaigns and all Branding & Advertising requirements by the Clients
✓ Communicate project details both internally and externally.
✓ Presenting creative work and proof of concepts to clients.
✓ Finding and partnering up with new vendors.
✓ Handling budgets, managing project costs and invoicing clients.
✓ Monitoring the effectiveness of projects and project status Client Servicing.
✓ Business Development
✓ Handling Existing Clients as well as bring new Accounts
✓ Relationship building with New and Existing Clients
✓ Understanding the entire Media & Creative industry of UAE
-Branding inside Café Coffee Day Stores across India
-Planning, Developing and implementing PR strategies
-Execution of BTL activities for Clients
-Website “brand brews” - Assigning an agency, maintains and promotes its presence. Interface to logo design, managing the leads originating from the website using sustained communication. ONLINE MEDIA marketing plans: media buying, budgets and concepts worked upon for website promotion.B2B
-Online Marketing to create Brand image for Café Coffee Day
-Achieved 100% Target of Corporate Deals consecutively for 3 quarters in a row
-Coordinating with HNI Clients on a Regular Basis
-Promotion & Branding of New Menu & Offers.
-Lead and manage B2B newsletter “Brand-O-Pedia” :- Support the circulation & content of Corporate E-mailers .Evaluate rresponsive mechanism : of analysis, review develop new strategies.
-Creating “Sales Pitch Docket” entailing Sales story of 2Zones of the Group. Initiating innovation & new technology. Gained comprehensive experience in conceptualizing Business Proposals for client requirements also Key clients account management.
-Content manager for website, newsletter and case studies. Responsible for content generation, gathering and writing for external and internal use.
-Develop PR strategies, campaigns, and initiatives to improve public perception of company.
-Manage Public Relations Department.
-Analyzing and planning New Store Openings and its Opening Ceremony.
-Organizing marketing activities, such as promotional events and discount schemes.
-Recruiting, training and motivating Call Centre Agents.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Prepares product or service reports by collecting and analyzing customer information.
-Contributes to team effort by accomplishing related results as needed.
-Team handling of 76 team members for Vodafone VAS, Inbound Escalations & VAS Complaint.
-Revenue Calculation for Monthly Billing
-Responsible for Daily Reports of productivity for every agent
-Responsible for all stations, training of all fresh recruits joining the Organization
-Vodafone Value Added Services Training Conductor
-I-phone activation for Cingular AT&T (USA) & Mobile Messenger (Australia) Customer Service Inbound Desk.
-Maintaining of Quality for Inbound Calls.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Customer Retention from Churn threats
-Improving the overall customer relationship, delivering reliable administrative support and customer service.
-Acknowledging customers promptly and treating them in a courteous manner.
-Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
-Maintaining a strong knowledge of products of the company.
-Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
-Sales activity planning, including reviewing existing customer files to identify sales opportunities.
-Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal
-CRM/mainframe systems and customer purchase orders.
-Ensures and provides quality service to both internal and external customers.
-Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of Order-related issues.
-Performs assigned system maintenance to various electronic order files.
General Management System