Sales Supervisor
Blue Salon
Total years of experience :18 years, 2 Months
• Responsible to the day-to-day supervision of showroom/retail outlet in line with compliance overall company retail policies and procedures.
• Build strong customers’ relations and respond to customer inquiries and complaints.
• Monitor sales activities to insure target achievement.
• Supervise staff engage in sales, inventory-taking and consumer services.
• Examine products received for merchandize or for storage to assess the condition of each item.
• Record and report summary of sales and requisitions.
• Implement safety, health, and security rules.
• Conduct follow-up training implementation of sales and consumer service.
• Perform required sales operations such as cleaning, organizing shelves, displays and selling.
• Support in organizing sales and promotions.
• Ensure sales staff are following customer service guideline.
• Handle customers’ complaints, dealing with arising problems and act on behalf of area managers when in urgent cases.
• Manage staff to work in teams and liaison between sales staff and management.
February 2009 - Present Sales Associate
Abu Isa Holding
Blue Salon -Highland
(Ladies Fashion-Kids-Watches-Perfume-Lingerie)
Doha - Qatar
Responsibilities:
• Carrying out the process of sale.
• Achieving the sales targets of the Department / Store.
• Welcoming the customers, address their needs and requirements and helping them take the decision of purchase.
• Offering the product to the customers.
• Following up the customer through informing them of the new products and of the availability of the products they asked for previously when such products are available.
• Provide highest level of Customer Service and ensure Customer satisfaction.
• Effective communication to customers on various promotions and offers implemented by the company.
• Responsible for Visual Merchandising, arranging display of products in attractive manner in a way that is appealing to customers.
• Ensure Bar codes are available in all the products.
• Training on the new products and the ways of its operation in addition to helping the show room Manager on training the new sales associates.
• Responsible for my part in the showroom as follows:
• Cleanliness in the respective sections and products.
• Arranging the goods sent from the store in its place.
• Helping the showroom Manager in distribution of promotions / advertisement leaflets / pamphlets.
• Maintain highest individual grooming standards.
• Maintaining and keeping the products from theft or damage.
January 2006 - December 2008 Sales Executive
Géant Tunis City (Fashion Section)
Tunis - Tunis
Responsibilities:
• Achieves sales as per targets and tries to sell more
• Handles more than one customer
• Polite and courteous to customers
• Handle customer complaints and customer grievances in favor of others in the department
• Collect customer data & provide to Line manager on monthly basis.
• Provide appropriate after sales service to all customers
• Provide feedback to line Manager about customer needs.
• Ensure to keep all promises made to customer.
• Ends sales in a way to retain customer
• Handles unsatisfied customer
• Ensures stock is displayed on the sales floor according to store standards
• To update all the new arrivals, pricing etc.
• Complete knowledge of the products, features, benefits, after sales etc
• To assist in accurate stock count and keeping a track of all the stock
• Handle the product with care, along with the packing material
• Stock Replenishment Management
• Possesses good knowledge of the product and the brands they are handling
• Able to display to customers the advantages of the product
• Understands and follows brand concepts
• Decorates the windows, shop graphics and pos materials
• Proper arrangement and placement of articles on the shelves and tables
• Observes price labels, lights and orders
• Proper cash management.
• Ensuring all the policies and procedures are followed
• Ensure safety and security of store is given high importance
• Ensure cleanliness of store
• Follow standards and guidelines of visual merchandising
September 2003 - June 2004 General Secondary Examinations Certificate Abu El Qassem El Shabi School Tunis - Tunis Experience