Total Years of Experience: 24 Years, 0 Months
January 2011
To Present
Managing Partner - Call Center Solutions
at Globitel
Location :
Jordan - Amman
Leading a team of 28 hardworking talents to develop and support Globitel’s call center products. Functions include: product management, development, quality assurance, production, project management and technical support. Role also involves assisting sales to close big deals.
Built Globitel’s WFO suit by adding 2 new products: WFM & PMP to existing SpeechLog QMS, and managed to sell the suit to some of the largest call centers in the region, such as: STC, Zain and Mobily.
Launched Globitel -911, a CTI application for emergency call center (deployed it in Jordan).
Built Globitel’s WFO suit by adding 2 new products: WFM & PMP to existing SpeechLog QMS, and managed to sell the suit to some of the largest call centers in the region, such as: STC, Zain and Mobily.
Launched Globitel -911, a CTI application for emergency call center (deployed it in Jordan).
October 2006
To December 2010
Director - Marketing & Business Development
at Globitel
Location :
Jordan - Amman
Built marketing strategies and headed the following functions: Marketing communication, PR, product marketing and business development.
Established the Marketing and Business Dev. unit in 2007, which managed to: Lift Globitel’s identity and image to an international level, spread Globitel’s operator solutions from 2 operators in 2007 to 12 in 2009, and increase Globitel’s revenue in multiple folds, which attracted serious investors.
Established the Marketing and Business Dev. unit in 2007, which managed to: Lift Globitel’s identity and image to an international level, spread Globitel’s operator solutions from 2 operators in 2007 to 12 in 2009, and increase Globitel’s revenue in multiple folds, which attracted serious investors.
June 2009
To December 2010
Managing Partner - Operations
at Globitel
Location :
Jordan - Amman
Created a PMO, and headed the technical support team for the call center and telco products (VAS and Roaming).
Built a proper technical support and project management foundation to handle Globitel’s growth in its customer base.
Built a proper technical support and project management foundation to handle Globitel’s growth in its customer base.
January 2005
To December 2006
Country Manager - Saudi Arabia
at Globitel
Location :
Saudi Arabia - Riyadh
Established local presence in Riyadh. Functions included sales, project management and technical support.
Increased annual sales in KSA by 4 folds by the end of 2006.
Managed to win big call center accounts such as STC, Mobily, Rajhi bank and Al-Bilad bank.
Increased annual sales in KSA by 4 folds by the end of 2006.
Managed to win big call center accounts such as STC, Mobily, Rajhi bank and Al-Bilad bank.
June 2002
To December 2004
Technical Support Manager
at Globitel
Location :
Jordan - Amman
Started a technical support department to handle implementations and after sales support. Responsibilities also included managing big projects.
March 2000
To May 2002
Technical Engineer
at Globitel
Location :
Jordan - Amman
Part of the technical team who developed Globitel’s telephony products and provided technical support.
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