Service Coordinator
Al Yousuf Electronics LLC
Total years of experience :11 years, 3 Months
The organization is the sole dealers of LG home appliances in the U.A.E. Worked in all the 6 branches of the firm's after-sales customer service division across the U.A.E (Abu Dhabi, Dubai, Fujairah and Al Ain).
Tool used: Oracle ERP.
Responsibilities carried out:
Service coordinator:
Register and supervise customer complaints for LG products in Oracle ERP.
See through the resolution of each complaint individually.
Interact directly with the customers in case of disputes.
Support the top management for required escalations.
Handle all vehicle related issues like timely servicing, registration/renewal and maintenance of vehicles belonging to the service center.
Manage front office and attend phone calls from customers
All of the above responsibilities were carried out in the branches of the organization in Abu Dhabi, Dubai (2 branches), Al Ain, Ras Al Khaima and Fujairah.
Store Keeper:
Maintain an inventory of approximately AED 1, 000, 000 of LG home appliances spare parts.
Issue spare parts to technicians/customers and document accordingly.
Assign inventory to newly arrived spare parts.
Send and receive spare parts to and from other locations based on requisitions.
Enter spare parts from Used/Damaged units to stock.
Maintain identification and proper accessibility of spare parts.
Spare parts in-charge:
Purchase spare parts from LG factory based in Korea, according to the requirements of the service team and the customers in the U.A.E.
Handle the sales of spare parts to the walk-in customers.
Prepare forecast orders so that the service to the customer is not delayed due to unavailability of spare parts.
Control the inventory of spare parts for LG home appliances.
Periodic stock checking and maintenance of store.
Assure that all the safety requirements of the home appliances spare parts are maintained during the storage.
Maintain the inventory in ERP by timely Oracle database updating.
Accountant:
Handle all the accounts related issues of the service center.
Prepare receipts in the database according to the cash received from the customer.
Settle the customer invoice of service with receivable cash for each registered customer complaint individually.
Remittance of the system receivables with the deposits in the company's bank account.
Handle petty cash.
Issue payments for the third parties as per the work assigned to them, after verifying whether they have submitted all the supporting documents.
Internal Auditor:
Part of the internal audit team for maintaining the ISO standard of the organization.
Certified for completion of internal audit training in QMS.
Conduct audits for the departments within the organization as assigned.
Present the internal audit reports to the external auditors.
The organization is one of the leading web development firms located in Technopark, Thiruvananthapuram, India.
Tool used: HTML, CSS, Javascript, PHP, MySQL.
Responsibilities carried out:
Part of both front-end and back-end web development team on different occasions.
Troubleshooting of websites after the completion of the website.
.User Interface designing using HTML, CSS and Javascript.
Data storage and action programming using PHP and MySQL.
GRADUATION DEGREE: BACHELOR OF TECHNOLOGY STREAM: COMPUTER SCIENCE AND ENGINEERING UNIVERSITY: COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Passed with Distinction