Nagma Khan, Customer Service Officer

Nagma Khan

Customer Service Officer

Interglobe Aviation Pvt Ltd (Indigo Airlines)

Location
India - Mumbai
Education
Bachelor's degree, Bachelors of Mass Media/Journalism
Experience
9 years, 10 Months

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Work Experience

Total years of experience :9 years, 10 Months

Customer Service Officer at Interglobe Aviation Pvt Ltd (Indigo Airlines)
  • India - Mumbai
  • My current job since July 2014

 Dealing with passenger enquiries about flight departures and arrivals.
 Checking in Guests, giving seat numbers, issuing boarding passes, Allocating luggage labels etc.
 Informing the Guests about the luggage restrictions.
 Weighing Guests luggage, informing them of excess baggage, collecting excess charges if applicable.
 Providing extra care of the Guests with special needs.
 Responsible for assisting unaccompanied children.
 Calming and reassuring of nervous guests.
 Fully aware about the rules and regulations of International Aviation Industry.
 Assisting & guiding subordinates whenever required.
 Helping Guests through immigration & customs, also escorting & assisting of Guests during transit flights.
 Responsible for liaising with other Airport Staff as & when required.
 Performing various other duties whenever required as assigned by the Duty Manager.

Education

Bachelor's degree, Bachelors of Mass Media/Journalism
  • at University of Mumbai
  • May 2014
High school or equivalent, Higher Secondary Examination
  • at University of Mumbai
  • January 2011
High school or equivalent,
  • January 2009

✓ Passed in Secondary School Examination (S.S.C) from Maharashtra Board in 2009.

Specialties & Skills

Computer Skills
Customer Service
CUSTOMER SERVICE
POWERPOINT

Languages

Hindi
Expert
Marathi
Expert
Urdu
Beginner
English
Expert

Training and Certifications

Dangerous Goods Regulations Training Programe (Certificate)
Date Attended:
November 2014
Valid Until:
November 2016
Airport Core Essentials (Certificate)
Date Attended:
August 2014
Valid Until:
August 2015

Hobbies

  • reading novels, playing throw ball, volley ball, listening music