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Naif AL Rasheed, Senior Sprecialistl, Sales Support

Naif AL Rasheed

Senior Sprecialistl, Sales Support·Etihad Atheeb Telecom Company (GO) , Telecommunications Co.

Saudi Arabia

Bachelor's degree, Bachelor, Media, Public Relations

Work experience

Total years of experience: 22 years, 3 months

Senior Sprecialistl, Sales Support

November 2012 - Present

Etihad Atheeb Telecom Company (GO) , Telecommunications Co.

Riyadh, Saudi Arabia

November 2012 - Present

Key Functions, Roles & Responsibilities:
- Coordinate Sales Roll out/Pull out

1) Track new expansion and closure of the sales outlets.
2) Quality assurance procedures (work completion notice).
3) Check changes in the scope highlight the business impact on the field, report issues.

----------------------

- Vendors Management/Supporting Functions Follow-up

1) Follow-up with other departments/GO vendors to get the needed support/resolve issues based on agreed process.
on agreed process.
2) Follow-up internal and external dependencies.
3) Contractors Management.

-------------------------------------------

- Filed Check (WCN Audit) & Incidents Resolving :

1) Sites implementation check & Requirements fulfillments.
2) Resolving the assigned tickets.
3) Finding resolution or having a work around in place.

--------------------------

- Documentation & Tracking:

1) Submit sites checklist reports on time.
2) Update the RTP, POs, Invoices tracker on a daily bases.
3) Upload the hard copy of the signed, Invoices, contracts, RTPs & POs in the Sales Support System on a daily bases.
Maintain original documents.

Company industry:
Telecommunications
Job role:
Sales

Sales Project Coordinator

June 2009 - November 2012

عذيب للاتصالات

Riyadh, Saudi Arabia

June 2009 - November 2012

Key Functions, Roles & Responsibilities:
- Coordinate Sales Roll out/Pull out
1) Track new expansion and closure of the sales outlets.
2) Quality assurance procedures (work completion notice).
3) Check changes in the scope highlight the business impact on the field, report issues.
- Vendors Management/Supporting Functions Follow-up
- 1) Follow-up with other departments/GO vendors to get the needed support/resolve issues based on agreed process.
- 2) Follow-up internal and external dependencies.
3) Contractors Management.
- Filed Check (WCN Audit) & Incidents Resolving:
1) Sites implementation check & Requirements fulfillments.
2) Resolving the assigned tickets.
3) Finding resolution or having a work around in place.
- Documentation & Tracking:
1) Submit sites checklist reports on time.
2) Update the RTP, POs, Invoices tracker on a daily bases.
3) Upload the hard copy of the signed, Invoices, contracts, RTPs & POs in the Sales Support System on a daily bases. Maintain original documents.

Company industry:
Telecommunications
Job role:
Sales

Customer Care Representative

November 2007 - July 2009

Al Rajhi Bank

Riyadh, Saudi Arabia

November 2007 - July 2009

- Responsible for generating Bank Statements for customers using Al Taj Program.

- Issuing Clearance letters and government payments for loans using RIO Systems.

- Responsible for Data entry of customers complains using ORACLE ERP Banking systems.

- Issuing and verifying new visa cards, using Prime System.

- Raising the limit on existing cards and following up on transactions and provide technical support

- In charge of contacting customers with many complaints to resolve their issues.

Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Care Representative

March 2004 - October 2007

Al Riyadh Leasing Co

Riyadh, Saudi Arabia

March 2004 - October 2007

Representative

Company industry:
Public Relations (PR)
Job role:
Sales

Education

King Abdul Aziz University

May 2014

May 2014

Bachelor's degree, Bachelor, Media, Public Relations

Saudi Arabia

Skills

External Audit
Expert
External Audit
Expert
Project Execution
Expert
Project Execution
Expert
Project Work
Expert
Project Work
Expert
Scope Management
Expert
Scope Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert
External Audit
Expert
External Audit
Expert
Project Execution
Expert
Project Execution
Expert
Project Work
Expert
Project Work
Expert
Scope Management
Expert
Scope Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert

Languages

Arabic
Expert
English
Intermediate