Nasser AbouHashem

Our experience in commissioning and handover adds remarkable value to the process. Our intervention in the process is to make sure of every single thing planned is well executed through established processes and procedures.
Document management and handover play an essential role in our customer care process, we ensure that all files and documents (such as: Manuals, Data, Certificates, Warranties, User-Guides, etc..) are handed over according to protocol. We are also glad to ensure that operational training is provided to clients and facility management providers at the highest standards.

• Manage and update client records in the CRM system.resolving client issues or complaints with efficiency and empathy.
• Coordinate with the sales, leasing, and property management teams to streamline communication and service.
• Manage processing and tracking documentation such as reservation forms and service requests.
• Support marketing and promotional activities by engaging clients and relaying feedback.
• Oversee the maintenance of the properties, all equipment and material handling, building projects, renovations or refurbishments
• Determine and/or approve major equipment maintenance; including appropriate action, method and solicitation of quote for repair/rebuilding of equipment.

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• Responsible for the overall operation and maintenance of the Mechanical system including pumps, fire pumps, waste water systems, gate barriers, motorized doors, water features, irrigation systems, district cooling, steam system and associated systems.
• Take charge of all improvement and project works related to mechanical systems to ensure seamless integration to existing network.
• Manage, monitor and improve FM contractors’ maintenance delivery while ensuring compliance with best mechanical industry practices, local and international standards.
• Prepare, coordinate and assist in the preparation of Budgets, special reports, presentation, approval processes, technical specification, facilities management contract documents, tender documents, operation and maintenance manuals.

To supervise and control the maintenance, repair and testing of a wide range of mechanical equipment in a safe manner, in accordance with procedures and accepted technical standards.
The equipment includes, but not limited to cooling towers, condensers & chilled water pumps, Tertiary pumps, ozone generators, air compressors, fire pumps, water treatment systems, Sanitary fixtures, vacuum pumps, wet and dry sprinkler systems, pipework related to water and irrigation systems and associated equipment like motorized valves, etc.
Strong knowledge of all rotating equipment’s (Pumps & compressors)
The implementation of preventive & corrective maintenance activities for all the mechanical equipment’s (Pumps, compressors, engines, gear reducers & valves)
Analyze breakdowns, diagnose faults and supervise time-critical equipment repairs.
Schedule and obtain project material and manpower
Creating Root cause analysis for the equipment breakdown cases.

Read and interpret blueprints, technical drawings, specifications, and computer-generated reports. Investigate equipment failures and difficulties to diagnose faulty operation, and make necessary recommendations and design modifications to eliminate machine or system malfunctions. Preventive and corrective maintenance including of repairs of the systems covered by the maintenance section in accordance with the instructions given by the superior personnel. Assessed feasibility, costs and maintenance requirements of different designs and applications. Coordinated and optimized production, selecting methods and fabrication strategies to match design standards.