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Nasser AlNashmi, Head of Deputy Governor's Office

Nasser AlNashmi

Head of Deputy Governor's Office·Saudi Central Bank (SAMA)

Saudi Arabia

Bachelor's degree, Translation

Work experience

Total years of experience: 23 years, 11 months

Head of Deputy Governor's Office

April 2021 - Present

Saudi Central Bank (SAMA)

Riyadh, Saudi Arabia

April 2021 - Present

Direct and manage the office of the Deputy Governor,
effectively leading a team of executives and
administrative assistants
Ensure prompt and exceptional support to the Deputy
Governor in all aspects of daily administrative
responsibilities
Implemented efficient systems and processes to
streamline office operations and enhance productivity
Coordinated and prioritized multiple tasks, ensuring
timely completion and high-quality results
Fostered a cohesive and collaborative work environment,
promoting effective communication and teamwork
Maintained confidentiality and handled sensitive
information with utmost professionalism
Regularly reviewed and improved administrative
procedures to optimize efficiency and effectiveness
Company industry:
Financial Services

Head of Registration and Scheduling

March 2019 - April 2021

Royal Commission Health Services Program

Jubail, Saudi Arabia

March 2019 - April 2021

Coached, mentored, designed, and trained technical and
administrative staff towards performance and knowledge
excellence to enhance patient experience in healthcare
systems
Oversaw all activities associated with RCHSPs Contact
Center, Registration, Scheduling, and Reception services,
ensuring optimal operational efficiency
Managed day-to-day operations of staff and utilized
technologies to serve healthcare system beneficiaries
effectively
Coordinated and executed an efficient eligibility system
Led the development, implementation, and evaluation of
overall patient registration and scheduling programs,
collaborating with ancillary, nursing, and medical staff
departments to identify trends and prioritize
improvements for timely medical service delivery
Conducted investigations into beneficiary complaints, care
issues, and other raised concerns to address and resolve
effectively
Assigned work tasks and provided directions while
ensuring compliance with all accredited international and
domestic standards
Company industry:
Other Healthcare Services
Job role:
Management

Unit Manager - Program Director's Office

October 2016 - March 2019

Royal Comission Health Services Program

Jubail, Saudi Arabia

October 2016 - March 2019

Provides all leadership, management and administrative activities that facilitate the smooth running of the RCHSP’s daily operations and transactions in an efficient and effective manner in compliance with established RCHSP’s rules and regulations and follow-up the delivery of the assigned tasks and feedback as requested by the Program Director’s Office. Ensure fair, respectful, diverse and high performance culture that enable employees to contribute their best to the RCHSP’s Mission and Vision.
Company industry:
Other Healthcare Services
Job role:
Management

Outpatient Clinics Supervisor

December 2015 - October 2016

Royal Comission Health Services Program

Jubail, Saudi Arabia

December 2015 - October 2016

Responsible for managing and coordinating the day-to-day operations related to patient access activities in outpatient clinics and ancillary area. Oversee staff consisting of medical support admins. Coach and mentor staff towards performance excellence. Develop plans for continuous improvement and ensure the department is in full compliance with established RCHSP regulatory policies and procedures.
Company industry:
Other Healthcare Services
Job role:
Management

Contact & Information Center Supervisor

April 2013 - December 2015

Sultan Bin Abdulaziz Humanitarian City

Riyadh, Saudi Arabia

April 2013 - December 2015

Manages and directs all non-medical functions and personnel in the areas of Information Center, Referral Center and Contact Center. Responsible for ensuring that all administrative procedures are carried out to the satisfaction of patient services requirements.
Company industry:
Other Healthcare Services
Job role:
Management

Outpatient Clinics Supervisor

April 2011 - April 2013

Sultan Bin Abdulaziz Humanitarian City

Riyadh, Saudi Arabia

April 2011 - April 2013

Supervising group of receptionists, admin assistants, coordinators and patient movement technicians in 8 different areas. Outpatient Clinics, Laboratory, X-Ray, Dental, Outpatient Rehab department for Adult and pediatric, P&O and Emergency Room. Responsible for ensuring that all administrative procedures are carried out to the satisfaction of requirements.
Company industry:
Other Healthcare Services
Job role:
Management

Patient Affairs Liasion Supervisor

July 2002 - April 2011

Sultan Bin Abdulaziz Humanitarian city

Riyadh, Saudi Arabia

July 2002 - April 2011

Working as an Administrator on Duty during off working hours (daily between the hour 17:00 till 8:00 next day) and weekends. The responsibilities include Patient Relations, Admissions, Interpretations, Translation, Patient Accounts, Registration and Public Relations. In addition to the regular and daily duties of Patient Services Liaison, and under the supervision and with the coordination of the department director; managing and supervising the daily work of patient services liaisons to ensure accuracy and completeness of work performed.
Company industry:
Other Healthcare Services
Job role:
Management

Project Administrator

June 2008 - October 2008

Limitless, a Dubai World company

Riyadh, Saudi Arabia

June 2008 - October 2008

Responsible about the projects Main Office in Riyadh - King Fahad Road. The main responsibility is covering the government officer manager and liaison office, archive all his work and update the meeting minutes. The job was including Responsibility about continuity of operations in the office by making sure that all the needed supplies, stationary, groceries, technical equipments are ready and available on daily basis.
Company industry:
Construction & Building
Job role:
Administration

Public Relations Supervisor

May 2007 - July 2008

HiCap Telecommunication Company

Riyadh, Saudi Arabia

May 2007 - July 2008

*Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.

*Draft speeches for company executives, and arrange interviews and other forms of contact for them.

*Evaluate advertising and promotion programs for compatibility with public relations efforts.

*Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly.

*Manage communications budgets.
Company industry:
Telecommunications
Job role:
Marketing and PR

Translator & Interpreter

May 2006 - April 2007

BearingPoint

Ohio, United States

May 2006 - April 2007

Report to Project Director / Manager:
BearingPoint was supervising a modernization and Development plan for the Ministry of Interior and the General Directorate of Border Guard in Saudi Arabia. My daily basis duty was preparing presentations, writing reports and supervising and assisting in translation.
Company industry:
Business Consultancy Services
Job role:
Administration

Executive Communication Assistant

June 2005 - October 2005

Hist Holding, Qanawat

Riyadh, Saudi Arabia

June 2005 - October 2005

* Supervise AlBadiah kiosk.

* Complete supervision of two kiosk in the same site.

* Prepare the sales system provided Mobily for daily Operations.

* Prepare daily census and sales report.

* Training of the sales staff in AlBadiah during the first three phases of Mobily launch.
Company industry:
Telecommunications
Job role:
Administration

Sales Executive

November 2002 - May 2003

Safari LTD

Riyadh, Saudi Arabia

November 2002 - May 2003

*Prepare the sale system provided by STC on daily basis for operations.

*Prepare a daily census and report for sales

*Have a solid knowledge about mobile phones and its applications for all types.

*Prepare and receive mobile maintenance requests and follow ups.

* Receive and distribute calls.
Company industry:
Telecommunications
Job role:
Sales

Education

king Saud University

June 2002

June 2002

Bachelor's degree, Translation

Saudi Arabia

GPA (point): 3.19 out of 5

GPA (point): 3.19 out of 5

College of Languages and Translation, English Language Program
View attachment

Skills

Planning
Expert
Planning
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Relationship management
Expert
Relationship management
Expert
adaptability
Expert
adaptability
Expert
Communication
Expert
Communication
Expert
Public Relations
Expert
Public Relations
Expert
Media Experience
Expert
Media Experience
Expert
Office Management
Expert
Office Management
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Collaboration
Expert
Collaboration
Expert
Emotional intelligence
Expert
Emotional intelligence
Expert
Persuation
Expert
Persuation
Expert
Change Management & Transformation
Expert
Change Management & Transformation
Expert
Management
Expert
Management
Expert
Healthcare Management
Expert
Healthcare Management
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Business Planning
Expert
Business Planning
Expert
Customer Services
Expert
Customer Services
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Conceptual Skills
Expert
Conceptual Skills
Expert
Social Relations
Expert
Social Relations
Expert
Reliability
Expert
Reliability
Expert
office management
Expert
office management
Expert
problem solving
Expert
problem solving
Expert
office administration
Expert
office administration
Expert
Multi-Task
Expert
Multi-Task
Expert
planning
Expert
planning
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Coaching
Expert
Coaching
Expert
Patient Experience
Expert
Patient Experience
Expert
Health Care Providers Relation
Expert
Health Care Providers Relation
Expert
negotiation
Expert
negotiation
Expert
Completer / Finisher
Expert
Completer / Finisher
Expert
Hard worker
Expert
Hard worker
Expert
Team worker
Expert
Team worker
Expert
customer services
Expert
customer services
Expert
Quick Learner
Expert
Quick Learner
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
HEALTH ADMINISTRATION
Intermediate
HEALTH ADMINISTRATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
ORGANIZATIONAL STRATEGY
Intermediate
ORGANIZATIONAL STRATEGY
Intermediate
SALES
Intermediate
SALES
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Conference and Telemed
JCI Accreditation
CBAHI Accreditation
RCHSP
Advanced English Language
Business Project Coordinator
Problem Solving and Decision Making
Creative Problem Solving
The 5-day Mini MBA# Project Management
Leadership and Management Master Class
Quality Toolbox
Organization Change Management for Leaders #Infographic Course
Enhancing Physician Communication Skills (EPCS)
Fundamental Management Skills
Change Management
Basics of Strategic Planning
Writing a Business Case
Social Engineering
Enterprise Risk Management Policy and Appetite
Enterprise Risk Management
E-Commerce & Cards Fraud
Certified KPI Professional
Certified Balanced Scorecard Management System
Leadership and Organization Improvement (BALDRIGE)
Certified Professional in Healthcare Management (CPHMG)
Certified Call Center Manager (CCCM)
The 7 habits of highly effective people
Future Executive Office Manager Certification
Finance for Non-Finance Managers
#Directors Development Program (DDP)
Certified Call Center Manager
Jun 2014 - Jun 2024
Show credentials
Advanced English Language
Jun 2000 - Jul 2000
Show credentials
Business Project Coordinator
Aug 2004 - Sep 2004
Show credentials
Certified Professional in Health Care Management
Aug 2016 - Dec 2018
Show credentials
Project management
Oct 2011 - Oct 2011
Show credentials
The 5 Day Mini MBA
Nov 2013 - Nov 2013
Show credentials
Leadership and Management Master Class Mini MBA
Nov 2013 - Nov 2013
Show credentials
Problem Solving and Decision Making
Sultan bin Abdulaziz Humanitarian City
May 2011 - May 2011
Training
Change Management
Royal Commission for Jubail and Yanbou
Oct 2020
Show credentials
Basics of Strategic Planning
Royal Commission for Jubail and Yanbou
Apr 2020
Show credentials
ITIL Foundation V4
Innovation
Apr 2019
Leadership and Organization Improvement BALDRIGE
RCJY/RCHSP
Nov 2017
Organization Change Management for Leaders
RCJY/RCHSP
Nov 2018
Enhancing Physician Communication Skills (EPCS)
RCHSP/KFMC
Aug 2019
Business Communication Skills
LEORON
Nov 2019
Business Communication Skills
LEORON
Nov 2019
Fundamental Management Skills
LEORON
Nov 2019
Creative Problem Solving Skills
SBAHC
May 2011
Show credentials
Infographic
Royal Commission for Jubail and Yanbou
Apr 2016
Show credentials

Hobbies and interests

Media and Communications Field

Started 2 new Contact Centers in 5 years that helped patient experiance's to be excelkent .