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Nasser AlNashmi, Head of Deputy Governor's Office

Nasser AlNashmi

Head of Deputy Governor's Office·Saudi Central Bank (SAMA)

Saudi Arabia

Bachelor's degree, Translation

Work experience

Total years of experience: 24 years, 0 months

Head of Deputy Governor's Office

April 2021 - Present

Saudi Central Bank (SAMA)

Riyadh, Saudi Arabia

April 2021 - Present

Direct and manage the office of the Deputy Governor,
effectively leading a team of executives and
administrative assistants
Ensure prompt and exceptional support to the Deputy
Governor in all aspects of daily administrative
responsibilities
Implemented efficient systems and processes to
streamline office operations and enhance productivity
Coordinated and prioritized multiple tasks, ensuring
timely completion and high-quality results
Fostered a cohesive and collaborative work environment,
promoting effective communication and teamwork
Maintained confidentiality and handled sensitive
information with utmost professionalism
Regularly reviewed and improved administrative
procedures to optimize efficiency and effectiveness
Company industry:
Financial Services

Head of Registration and Scheduling

March 2019 - April 2021

Royal Commission Health Services Program

Jubail, Saudi Arabia

March 2019 - April 2021

Coached, mentored, designed, and trained technical and
administrative staff towards performance and knowledge
excellence to enhance patient experience in healthcare
systems
Oversaw all activities associated with RCHSPs Contact
Center, Registration, Scheduling, and Reception services,
ensuring optimal operational efficiency
Managed day-to-day operations of staff and utilized
technologies to serve healthcare system beneficiaries
effectively
Coordinated and executed an efficient eligibility system
Led the development, implementation, and evaluation of
overall patient registration and scheduling programs,
collaborating with ancillary, nursing, and medical staff
departments to identify trends and prioritize
improvements for timely medical service delivery
Conducted investigations into beneficiary complaints, care
issues, and other raised concerns to address and resolve
effectively
Assigned work tasks and provided directions while
ensuring compliance with all accredited international and
domestic standards
Company industry:
Other Healthcare Services
Job role:
Management

Unit Manager - Program Director's Office

October 2016 - March 2019

Royal Comission Health Services Program

Jubail, Saudi Arabia

October 2016 - March 2019

Provides all leadership, management and administrative activities that facilitate the smooth running of the RCHSP’s daily operations and transactions in an efficient and effective manner in compliance with established RCHSP’s rules and regulations and follow-up the delivery of the assigned tasks and feedback as requested by the Program Director’s Office. Ensure fair, respectful, diverse and high performance culture that enable employees to contribute their best to the RCHSP’s Mission and Vision.
Company industry:
Other Healthcare Services
Job role:
Management

Outpatient Clinics Supervisor

December 2015 - October 2016

Royal Comission Health Services Program

Jubail, Saudi Arabia

December 2015 - October 2016

Responsible for managing and coordinating the day-to-day operations related to patient access activities in outpatient clinics and ancillary area. Oversee staff consisting of medical support admins. Coach and mentor staff towards performance excellence. Develop plans for continuous improvement and ensure the department is in full compliance with established RCHSP regulatory policies and procedures.
Company industry:
Other Healthcare Services
Job role:
Management

Contact & Information Center Supervisor

April 2013 - December 2015

Sultan Bin Abdulaziz Humanitarian City

Riyadh, Saudi Arabia

April 2013 - December 2015

Manages and directs all non-medical functions and personnel in the areas of Information Center, Referral Center and Contact Center. Responsible for ensuring that all administrative procedures are carried out to the satisfaction of patient services requirements.
Company industry:
Other Healthcare Services
Job role:
Management

Outpatient Clinics Supervisor

April 2011 - April 2013

Sultan Bin Abdulaziz Humanitarian City

Riyadh, Saudi Arabia

April 2011 - April 2013

Supervising group of receptionists, admin assistants, coordinators and patient movement technicians in 8 different areas. Outpatient Clinics, Laboratory, X-Ray, Dental, Outpatient Rehab department for Adult and pediatric, P&O and Emergency Room. Responsible for ensuring that all administrative procedures are carried out to the satisfaction of requirements.
Company industry:
Other Healthcare Services
Job role:
Management

Patient Affairs Liasion Supervisor

July 2002 - April 2011

Sultan Bin Abdulaziz Humanitarian city

Riyadh, Saudi Arabia

July 2002 - April 2011

Working as an Administrator on Duty during off working hours (daily between the hour 17:00 till 8:00 next day) and weekends. The responsibilities include Patient Relations, Admissions, Interpretations, Translation, Patient Accounts, Registration and Public Relations. In addition to the regular and daily duties of Patient Services Liaison, and under the supervision and with the coordination of the department director; managing and supervising the daily work of patient services liaisons to ensure accuracy and completeness of work performed.
Company industry:
Other Healthcare Services
Job role:
Management

Project Administrator

June 2008 - October 2008

Limitless, a Dubai World company

Riyadh, Saudi Arabia

June 2008 - October 2008

Responsible about the projects Main Office in Riyadh - King Fahad Road. The main responsibility is covering the government officer manager and liaison office, archive all his work and update the meeting minutes. The job was including Responsibility about continuity of operations in the office by making sure that all the needed supplies, stationary, groceries, technical equipments are ready and available on daily basis.
Company industry:
Construction & Building
Job role:
Administration

Public Relations Supervisor

May 2007 - July 2008

HiCap Telecommunication Company

Riyadh, Saudi Arabia

May 2007 - July 2008

*Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.

*Draft speeches for company executives, and arrange interviews and other forms of contact for them.

*Evaluate advertising and promotion programs for compatibility with public relations efforts.

*Manage special events such as sponsorship of races, parties introducing new products, or other activities the firm supports to gain public attention through the media without advertising directly.

*Manage communications budgets.
Company industry:
Telecommunications
Job role:
Marketing and PR

Translator & Interpreter

May 2006 - April 2007

BearingPoint

Ohio, United States

May 2006 - April 2007

Report to Project Director / Manager:
BearingPoint was supervising a modernization and Development plan for the Ministry of Interior and the General Directorate of Border Guard in Saudi Arabia. My daily basis duty was preparing presentations, writing reports and supervising and assisting in translation.
Company industry:
Business Consultancy Services
Job role:
Administration

Executive Communication Assistant

June 2005 - October 2005

Hist Holding, Qanawat

Riyadh, Saudi Arabia

June 2005 - October 2005

* Supervise AlBadiah kiosk.

* Complete supervision of two kiosk in the same site.

* Prepare the sales system provided Mobily for daily Operations.

* Prepare daily census and sales report.

* Training of the sales staff in AlBadiah during the first three phases of Mobily launch.
Company industry:
Telecommunications
Job role:
Administration

Sales Executive

November 2002 - May 2003

Safari LTD

Riyadh, Saudi Arabia

November 2002 - May 2003

*Prepare the sale system provided by STC on daily basis for operations.

*Prepare a daily census and report for sales

*Have a solid knowledge about mobile phones and its applications for all types.

*Prepare and receive mobile maintenance requests and follow ups.

* Receive and distribute calls.
Company industry:
Telecommunications
Job role:
Sales

Education

king Saud University

June 2002

June 2002

Bachelor's degree, Translation

Saudi Arabia

GPA (point): 3.19 out of 5

GPA (point): 3.19 out of 5

College of Languages and Translation, English Language Program

Skills

Planning

Expert

Decision Making Skills

Expert

Relationship management

Expert

adaptability

Expert

Communication

Expert

Public Relations

Expert

Media Experience

Expert

Office Management

Expert

Customer Service Management

Expert

Analytical Skills

Expert

Collaboration

Expert

Emotional intelligence

Expert

Persuation

Expert

Change Management & Transformation

Expert

Management

Expert

Healthcare Management

Expert

Strategic Planning

Expert

Business Planning

Expert

Customer Services

Expert

Critical Thinking

Expert

Conceptual Skills

Expert

Social Relations

Expert

Reliability

Expert

office management

Expert

problem solving

Expert

office administration

Expert

Multi-Task

Expert

planning

Expert

Organizational Skills

Expert

Coaching

Expert

Patient Experience

Expert

Health Care Providers Relation

Expert

negotiation

Expert

Completer / Finisher

Expert

Hard worker

Expert

Team worker

Expert

customer services

Expert

Quick Learner

Expert

Customer Service Management

Expert

Analytical Skills

Expert

Decision Making Skills

Expert

CUSTOMER SERVICE

Intermediate

FINANCIAL SERVICES

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

HEALTH ADMINISTRATION

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

ORGANIZATIONAL STRATEGY

Intermediate

SALES

Intermediate

TELECOMMUNICATIONS

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Conference and Telemed
JCI Accreditation
CBAHI Accreditation
RCHSP
Advanced English Language
Business Project Coordinator
Problem Solving and Decision Making
Creative Problem Solving
The 5-day Mini MBA# Project Management
Leadership and Management Master Class
Quality Toolbox
Organization Change Management for Leaders #Infographic Course
Enhancing Physician Communication Skills (EPCS)
Fundamental Management Skills
Change Management
Basics of Strategic Planning
Writing a Business Case
Social Engineering
Enterprise Risk Management Policy and Appetite
Enterprise Risk Management
E-Commerce & Cards Fraud
Certified KPI Professional
Certified Balanced Scorecard Management System
Leadership and Organization Improvement (BALDRIGE)
Certified Professional in Healthcare Management (CPHMG)
Certified Call Center Manager (CCCM)
The 7 habits of highly effective people
Future Executive Office Manager Certification
Finance for Non-Finance Managers
#Directors Development Program (DDP)
Certified Call Center Manager
Jun 2014 - Jun 2024
Advanced English Language
Jun 2000 - Jul 2000
Business Project Coordinator
Aug 2004 - Sep 2004
Certified Professional in Health Care Management
Aug 2016 - Dec 2018
Project management
Oct 2011 - Oct 2011
The 5 Day Mini MBA
Nov 2013 - Nov 2013
Leadership and Management Master Class Mini MBA
Nov 2013 - Nov 2013
Problem Solving and Decision Making
Sultan bin Abdulaziz Humanitarian City
May 2011 - May 2011
Training
Change Management
Royal Commission for Jubail and Yanbou
Oct 2020
Basics of Strategic Planning
Royal Commission for Jubail and Yanbou
Apr 2020
ITIL Foundation V4
Innovation
Apr 2019
Leadership and Organization Improvement BALDRIGE
RCJY/RCHSP
Nov 2017
Organization Change Management for Leaders
RCJY/RCHSP
Nov 2018
Enhancing Physician Communication Skills (EPCS)
RCHSP/KFMC
Aug 2019
Business Communication Skills
LEORON
Nov 2019
Business Communication Skills
LEORON
Nov 2019
Fundamental Management Skills
LEORON
Nov 2019
Creative Problem Solving Skills
SBAHC
May 2011
Infographic
Royal Commission for Jubail and Yanbou
Apr 2016

Hobbies and interests

Media and Communications Field

Started 2 new Contact Centers in 5 years that helped patient experiance's to be excelkent .