Commercial specialist
Nestle- UAE
Total years of experience :14 years, 11 Months
Develop service proposals to gain new profitable accounts by utilizing CRM to manage and retain sales.
Manage customer negotiation processes and improve various existing work process flows.
Analyze and support development and execution of underwriting, automation and operational strategies to efficiently and effectively manage the portfolio.
Maintain existing customers by utilizing creative problem solving and negotiation skills to resolve customer issues.
Utilize CRM software to build rapport and business relationships with key account
Handling key account (ADNH Compass, Marriott Group, Dubai Holding, Emaar )
• Operating Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Serve as the lead point as the lead point of contact for any and all matters specific to your accounts
• of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
Identifying new sales leads
Pitching products and/or services
Maintaining fruitful relationships with existing customers
When it comes to generating leads, day-to-day duties typically include:
Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
Researching the needs of other companies and learning who makes decisions about purchasing
Contacting potential clients via email or phone to establish rapport and set up meetings
Planning and overseeing new marketing initiatives
Attending conferences, meetings, and industry
Coffee
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
• Develop a growth strategy focused both on financial gain and customer satisfaction across all hospitality sector
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Achieving sales target
• Managing a portfolio of (P&G Procter and Gamble, Chanel, Clarins, JTI, Imperial Tobacco - Davidoff, Chalhoub, Pernod Ricard, Perfetti Van Melle, Godiva, Benefit Cosmetics Dior Group, Coty AMQ, Gucci accounts
• Lead Beauty/Sales Consultants program across the UAE for brands P&G Clinicare, Gillette, Wella Kolestone. (achievements: UAE Wella Koleston best In store beauty consultants world Wide)
• Build and maintain strong Beauty/Sales Consultants team in Dubai Duty Free, Dubai Airport for brands (Chanel, Clarins, Chalhoub, Benefit cosmetics Dior Group, Pernod Recard, Perfetti Van Melle, Godiva, JTI)
• Managing 5 direct supervisors and 60 promoters in multiple channels
• Lead, guide and coach teams within the region to build excellent knowledge/ skills / understanding.
• Monthly target setting with the promoters depending on Reach Targets and sales targets.
• Updates on % of Reach achieved vs. TGT by program (depend on activation monthly or based on duration) along with OOS reporting, Sales unit & Value Sales, Feedback and Basket sizes
• Periodic Field Visits to ensure quality of consultants (appearance wise) is in order
• Planning and execution of Promoter Evaluation
• Grooming Trainings with all newly hired promoters and refreshing for an old team.
• Maintains current and establish new strategic relationship with Key Accounts.
• Ensure high level of customer satisfaction through providing efficient, courteous and timely services to all customer requests.
• Preparing Quotations, Invoices, Costing Time sheets, Schedule and sharing with FLC Management and Clients.
• Perform an annual review with Key Accounts and Internal team.
• Prospect for potential new clients and turn this into increased business and Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• • Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.
• Generating new business both in face to face meetings and over the phone.
• Writing up concise, value-based sales proposals.
• Replying to all customer enquiries in a timely and accurate manner.
• Writing up sales reports, activity reports and revenue forecasts.
• Completing all documentation and administrative records, fully and accurately.
• Developing and maintaining a database of all contacts.
•• Executed all outdoor marketing activities, i.e., Scratch & Win; Touch & Taste, etc in multiple channels (HORECA, Traditional & Modern Trade) for multiple products( Alokozay Tea, Alokizay Oil, Alokozay Tissue, ESSE cigarettes )
• Commenced and supervised Instore activities in major Key accounts and B class stores.
• Sourcing advertising opportunities and placing adverts in the press (local, regional, national and specialist publications) or on the radio (depending on the organization and the campaign);
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters and POSM
• Arranging for the effective distribution of marketing materials;
• Sourcing and securing sponsorship for exclusive availability of Alokozay Product portfolio in Horeca, Traditional & Modern Trade
• Conducting market research such as customer questionnaires and focus groups.
• Monitoring & communicating competitor activity, followed by planning and executing trade activities to defend Alokozay brands
Russian State University of Trade and Economic, major in finance and credit, qualification economist- (Under graduate)
