Nabil Darwish, Communications Manager

Nabil Darwish

Communications Manager

Silatech

Location
Jordan - Amman
Education
Master's degree, MSC / Postgraduate Diploma in Hospitality Management
Experience
23 years, 1 Months

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Work Experience

Total years of experience :23 years, 1 Months

Communications Manager at Silatech
  • Qatar - Doha
  • My current job since April 2017

Core:
- Conceptualizes Silatech’s core communication strategy, & overseeing its planning in coordination with various Silatech BUs.
- Responsible for developing appropriate brand & messaging strategies, varying depending on audience & objective, & for the implementation of such strategy across the organization.
- Responsible for direction of communications & marketing content to strengthen the Silatech brand as well as support in the marketing of products & services offered by Silatech business units.

Responsibilities:
- Plan, develop & implement the Communications strategy for Silatech, utilizing public relations & traditional media, online platforms, social media, events, video & animation, & direct outreach in order to support the agreed upon Silatech strategy.
- Manage & control departmental expenditure within agreed budgets.
- Consult with Business Units to obtain information on programs or services, understand objectives & audiences, & discuss style & length of content copy.
- Coordinate media & publicity strategies with partner organizations as needed.
- Ensure that the Silatech brand & reputation are strong within the regional youth development ecosystem, &, where appropriate, among the general youth population.
- Conceptualize the structure, design & content of the Silatech Website.
- Work collaboratively with the Communications team & business units to develop concepts for advertising campaigns; scripts for audio, video, & animation production; new content for current/new websites, blogs, & social media outlets. Overall responsibility for quality.
- Oversee articles, press releases, marketing copy, Web content, blog posts & other related informative, marketing & promotional material as needed, varying language & tone of messages based on program, medium, audience, & country.
- Develop training & support materials to build communications capacity for regional youth-focused organizations.
- Manage stakeholders relationship, & internal communications.

Regional Marketing and Communications Officer at UNRWA Microfinance Department
  • Palestine - Jerusalem
  • April 2009 to October 2016

Job Description:
- Management of Marketing & Communications Operations Regionally (West Bank, Gaza, Jordan, Syria)
- Design/Develop/Implement Marketing Strategies/Policies
- Corporate ID/Brand Management/Implementation across all operational regions (Being digital / print)
- Marketing Communications Budgeting & Budget Planning
- Manage/Implement Social Networking Strategies and eMarketing Strategies
- Lead/Coordinate Market Research activities
- Digital/Print Marketing Communications Production Management
- Design/Implement corporate Print/Digital collateral
- Maintain / Develop corporate Photography Archive
- Direct / Implement corporate Photography work

Commercial Manager, Creative Director at Alternative Business Solutions co. Ltd. [ABS]
  • Palestine - West Bank
  • August 2007 to January 2009

- Account/Client relations management
- Design/Implement and enforce Sales and Marketing communications Strategies
- Provide leadership, expertise and professional advice to the Company on sales matters to ensure that the Company’s business objectives are supported with the right sales & marketing strategy.
- Develop and gain agreement to Marketing/Sales strategies (Commercial), plans and budgets to support the implementation and realization of agreed corporate business strategies.
- Artistic / Creative Direction to Design/Production department including graphic design for publications, websites, branding and professional photography.
- Maximize growth of revenue in the assigned segment.
- Financial Budgeting planning and monitoring.
- Management and maintenance of photo bank

Interpalnet Works Ltd. Commercial Manager – Jerusalem & Arab 48 Areas at Hadara Technologies (Paltel Group)
  • Palestine - Jerusalem
  • August 2006 to August 2007

Job Description:
Commercial Management of the Jerusalem/Arab 48 Zones
- Responsible for all Commercial, Marketing Communications activities of Interpalnet in all Zones
- Responsible for all Customer Care & Satisfaction
- Responsible for all Direct/In-Direct Sales Activities (being Residential or Corporate Sales)
- Creative Direction on all Marketing Communications concerned with Managed Zones
- Maximize growth of revenue in the assigned segment.
- Coordinate/Communicate with all organizational Unites, being Technical, Customer Care, Development, and executive, to ensure customer satisfaction, and to ensure all Company Aims/Objectives/Planning is met to the utmost of levels

Website and Database Specialist / Head of Creative Communications Design at United Nations Office for the Coordination of Humanitarian Affairs – UN OCHA oPt
  • Palestine - Jerusalem
  • September 2004 to June 2006

Information Management Unit (IMU)
- OCHA oPt Website Development / Maintenance
- Databases Management / Design
- Information Management
- Head of Creative Direction / In-house Graphic Design / Print & Digital Publication

Programs Coordinator at Youth Development Department - YDD Arab Studies Society
  • Palestine - Jerusalem
  • November 2003 to August 2004

Project Sample: Program Manager - Partnership Grant Program - Welfare Association Consortium - PMO / YDD / American Near East Refugee Aid (ANERA)

Job Description:
- Managing all the projects activities and coordinate with donors, other networks, PA and NGOs
- Development of detailed project action plans
- Setting-up the financial and administrative policies and procedures
- Preparing terms of references and contracts for training and consultants, monitoring and evaluation of consultant services and outputs
- Budget monitoring
- Monitoring the project activities and providing performance reports
- Monitoring service agreements and procurements
- Communications & Public Relations, (in-house Webmaster / Graphic Design)

Project Coordinator at The Palestinian General Union of Charitable Societies (PGUCS)
  • Palestine - Jerusalem
  • August 2003 to November 2003

Project Sample: Sector Support Program - Capacity Building (SSP) - The Welfare Association Consortium for the Management of the Palestinian NGO Project / World Bank.

(Short Term Project Saving & Recovery Assignment)

Job Description:
- Managing all the projects activities and coordinate with donors, other networks, PA and NGOs
- Development of detailed project action plans
- Setting-up the financial and administrative policies and procedures
- Preparing terms of references and contracts for training and consultants, monitoring and evaluation of consultant services and outputs
- Budget monitoring
- Monitoring the project activities and providing performance reports
- Monitoring service agreements and procurements
- Communications

Project Management Officer at The Union of the Charitable Societies (UCS)
  • Palestine - Jerusalem
  • January 2003 to August 2003

Project Sample: Partnership Project - Welfare - PMO / UCS / The Center of the Initiative for Europe (CIE)
a. Early Childhood Education Challenge: Palestinian and Italian
b. Engagement in Capacity Building, Pedagogical Development and Community Involvement

Job Description:
- UCS representative
- Co-ordinating the renovation programs and sub-grants’ progress and implementation
- Coordination for the UCS Capacity Building programs
- Co-ordinating with CIE in Italy and in Palestine and with Palestinian recipient NGOs/ CBOs and service institutions
- Reference Person of the Project Communication between the UCS - CIE, Welfare Association, and relevant parties
- Public Relations / communications assistant to the UCS P.R Officer
- Newsletter Design and Editing

Communications Coordinator at Sabreen Association for Artistic Development
  • Palestine - Jerusalem
  • August 2002 to April 2003

Job Description:
- Project management, implementation and evaluation. Such projects can be identified in the areas of:
- Education
- Organisational development in the music / arts industry
- Training projects
- Industry assessment projects
- Project acquisition
- Trade Faire Venue management in the Music / Arts industry
- Business systems design, planning, & implementation
- Head of in-house graphic design - web design & printed publications, & heading the creative marketing team

Marketing & Information Technology Development Coordinator at The Higher Council Of The Arab Tourism Industry [HCAT] / German Technical Cooperation (GTZ)
  • Palestine - Jerusalem
  • October 1999 to September 2001

HCAT: Is the umbrella, non-governmental, organisation for the whole of the private sector of the Palestinian Tourism & Hospitality industry, holding within the various associations of the industry, such as: Arab Hotel Association, Arab Guides’ Union, Association of Travel Agents, Airlines Association, Association of Tour Operators, Tourist Transport Association, Restaurant Association, etc.
GTZ: Is under the German Ministry of Development
Please note that the job is a joint position, as in the employment is by the GTZ and the coordination and consultancy is for the HCAT

Job Description:
- Project management & implementation for the Arab Hospitality & Tourism industry, such projects included
- The Modern Technology Project, (approx. budget 6.3 million USD).
- The design and implementation of a complete & centralized / unified web-gate/reservations system for all the country’s tourist areas/companies (i.e. E-Commerce)
- The installation of the CRS (central reservations system) software in each and every company/organisation in the industry & the training of the users
- Full Marketing and Advertising plan before and after the launch
- Tourism Area Development, (approx. budget 12 million USD).
- The development project is a unified cooperation project between the governing bodies / municipalities of each region in Palestine and various development organisations such as the UNDP, USAID, DAI, governments of Japan and the European Representative Offices. Such development mainly targeted infrastructure, (Roads, Sanitation, Water / Electricity / Telecommunications, etc.)
- Budget allocation & small tourism business project development
- Training Project
- Local and international trade fair management
- In-house database management and graphic design

Head of Graphic Design, Marketing at Aelia Infocom Ltd. (aelia.com) – Communications & Inter- Networking
  • Palestine - Jerusalem
  • January 2000 to April 2001

Aelia Infocom Ltd. is a networking, web & database design company, that was one of the market leading companies for Dynamic Web Content Publishing (D.W.C.P)

Job Description:
- New account creation & sales management
- Account management, account list (Website / Database Design)
- Account marketing consultancy / Customer Service - this is in relation to the design & advertising aspects for the managed accounts
- Head of design & production - web design & printed publications, & heading the creative marketing team
NOTE: Aelia Infocom Ltd. has currently been overtaken by another company, and is now running under the name of Al-Qudsnet (http://www.alqudsnet.com).

Education

Master's degree, MSC / Postgraduate Diploma in Hospitality Management
  • at Birmingham College of Food, Tourism & Creative Studies, Birmingham
  • October 1999

Modules: The subjects include Marketing Management, Communications Management, Human Resource Management, Food and Beverage Management (incl. Beverage Management & Control, Service Management, Food Hygiene & Safety, Health & Nutrition), Operations Management, International Tourism & Leisure Management, Accommodation Management, etc. Project-Msc.: The Management of Change in the Hospitality Industry; Hotel 7 Arches Jerusalem / Hotel Inter Continental Jerusalem Case Study. Project Pgd.: Strategic Planning & Development on A Private Sector Level - Palestinian Tourism & Hospitality Development Strategy Report

Bachelor's degree, BA Business Administration
  • at Coventry University, Coventry Business School, Coventry
  • August 1998

Modules: The subjects include Marketing, Communications, P.R. Management, Financial Accounting, Personnel Management (& Human Resource Management), Leisure Management, Leisure Facility Management, Services & Leisure Marketing, Marketing Tourism, International Tourism, and Business Analysis etc.

Bachelor's degree, BTEC National Diploma in Business Information Technology
  • at Henley College, Coventry
  • June 1995

Modules: The subjects include Technology Fundamentals, Information Technology Applications, Graphic Design & Arts, Communications, Authoring, Software Principles, Enabling Principles, Quantitative Principles, Business Systems, Office Skills & Technology, IT Specifications, Installation & Maintenance, Accounting Procedures.

High school or equivalent, GCE (General certificate of education)
  • at St. George's School, Jerusalem
  • July 1993

Qualification: GCE (General Certificate of Education)/A Levels Modules: GCE O-Levels: Integrated Science (D), Biology (E), Chemistry (B), Human Biology (D), Physics (C), GCE A-Levels: Classical Arabic (C)

Specialties & Skills

Communications Management
Strategic Communications
Marketing Communications
Building Brand Awareness
Strategic Communications Counsel
Microsoft Office Professional [2010/2007/2000/03/07 (Mac/PC)]
Corel Draw Suit 12 / X3 / X4
Adobe Lightroom (All Versions) (Mac / PC)
Adobe Creative Suite Design & Publishing (Adobe CC 2019) InDesign, Illustrator, Photoshop, Acrobat
Adobe Creative Suit Web Edition (Adobe CC 2019) (Mac/PC)

Social Profiles

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

Adobe
  • Adobe Solutions Network (ASN) Print Service Provider / Designer
  • February 2001

Training and Certifications

Certificate in Food Hygiene and Safety (Training)
Training Institute:
Royal Council / Institute of Food Hygiene and Safety, United Kingdom
Date Attended:
March 1999
UN Basic Security in the Field - Staff Security, Health, and Welfare (Training)
Training Institute:
United Nations
Date Attended:
July 2005
UNRWA Ethics E-Learning Course (Training)
Training Institute:
UNRWA
Date Attended:
March 2013
UNDSS Basic Security in the Field II Training (BSITF II) (Certificate)
Date Attended:
March 2013