Nihal Ismail

Achieving and exceeding targets.
• Provide customers with Medico- aesthetic consultations in an effective, excellent and knowledgeable manner.
• Handling the growth and development of the Surgery Department; conducting initial consultations with clients, prior meeting the visiting plastic surgeons, advising them on matters related to the procedure desired, securing down/full payments and following up thoroughly until their discharge.
• Supervise, train and direct new employees, branch managers, branch coordinators and nurses, with a view to enhancing their sales and customer service skills.
• Implement strategic sales plans to increase incoming revenue as well as customer database.
• Encourage and participate in business development activities. Sourcing and identifying partnering prospects (large enterprises and government entities).
• Conduct daily operation assessments.
• Continuously apply and implement new processes and tools, communication, venues, and training and sales methodologies to ensure operational success.
• Monitor and follow up on tasks and duties and responsibilities of all employees.
• Manage employee shifts and schedules and replace practitioners in case of absence or emergencies.
• Consistently meet daily and monthly targets as set from time to time; provide regular updates on centre revenue (on a weekly or bi-weekly basis, or as may otherwise be required).
• Ensure the uniform application of policies and procedures, rules and regulations.
• Ensure the growth of the Centre and the commitment of employees to its success.
• Attending business meetings with prospective partners.
• Developing sustainable business

BMS International Commercial Investments LLC is a multi-disciplinary conglomerate of companies, head-quartered in Abu Dhabi, United Arab Emirates.

With its numerous affiliates, business associates and strategic partners, the company covers: Real-estate development, Renewable energy, Water treatment, Consultancy & Management, and Commodities.

My role included the following tasks and areas of responsibility:

• Sourcing and identifying partnering prospects (large enterprises and government entities).

• Attending business meetings with prospective partners.

• Developing sustainable business pipelines supporting commercial objectives.

• Building relationships with potential clients as well as enhancing existing client relationships.

• Pitching new business opportunities locally and internationally.

• Attending relevant events for networking and business purposes.

• Developing growth strategies and plans.

• Setting up event plans, including time schedule, budget, communication/advertising plans and technical programs.

• Planning and organizing all clients’ internal & external events such as partnerships, exhibitions, in-house trainings, career fairs, VIP visits, customers’ visits, etc.

• Sourcing and negotiating vendors and suppliers.

• Ensures that events progress seamlessly by following established procedures, collaborating with clients, and ensuring accuracy.

In my role, I enabled our clients build and develop successful health and beauty businesses.

• From initial concepts to grand openings, I helped transform visions into amazing guest experiences delivering significant commercial potential. I advised clients on developing and completing a budget and P&L. The budget would include: real estate acquisitions, construction costs, furniture fixtures and equipment, and the start-up costs such as staff selection, staff training, marketing, product inventory and purchasing, the pre-opening and launching of the business.

• I advised on creating, developing and launching the businesses, ensuring my clients were set up for success from day one. Moreover, I delivered tailored advices and helped my clients drive competitive advantage and increased shareholder returns through improved decision-making.

I was fully responsible for the management and operation of the aircraft cabin. I ensured the safety compliance on-board by verifying safety procedures and providing high levels of service to the guests throughout the flight. This is a leadership role which required strong people skills and the ability to promote teamwork.

FURTHER ROLES
• Ambassador of the airline; (One of 20 individuals selected from 4, 500 employees and assigned for the role) - represented the airline; emphasized and advertised the privileges of the new partnerships. Acted as a main contact point to attend to customers’ queries and take record of their feedback.
• Senior customer service officer.
• VIP clients’ relations officer at Abu Dhabi International Airport.