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Nijil Chacko, Business Head

Nijil Chacko

Business Head·Go Urban Transport,

Qatar

Bachelor's degree, Business Administration

Work experience

Total years of experience: 15 years, 10 months

Business Head

April 2023 - Present

Go Urban Transport,

Doha, Qatar

April 2023 - Present

• Leading a team effectively to drive achievement of revenue growth,
utilisation & productivity targets.
• Maximize all lease and car rental opportunities to bring profitable corporate
business.
• Develop, implement and monitor financial report and strategic actions
plans to support the formulation of he organisations annual business plan,
ensuring alignment with with business objectives and financial targets.
• Overseeing the maintenance of a leasing fleet, including preventive and
corrective maintenance.
• Implementing cost-saving initiatives by streamlining repair processes,
negotiating service contracts, and improving operational efficiency.
• Develop strategies to increase market penetration and increase revenue
• Deliver continuous improvement of service quality and customer experience
• Recruit, manage, develop, motivate, and onboard a successful team
• To analyze the current market situation and prepare marketing strategy as
per the situation
• To conduct sales and marketing meetings for the sales supervisor and sales
executive every week on weekly revenue and how it can be improved.
• Working within an operation where collaboration with others is important to
success
• Control expenditure and budgets for the organization and ensuring targets
are met or exceeded.
• Monitor the level of customer service being delivered and continually
identify and implement strategies to increase customer satisfaction.
• Identify and continually monitor employee needs and implement actions to
increase employee satisfaction and manage the performance of employees
as needed.
• Experience in coaching to further develop the employees while maximizing
performance.
• Ability to work in a fast-paced environment while of multi-tasking capabilities
• Conflict resolution skills
• Conduct regular analysis, identify areas for improvement, and implement
cost-effective strategies
• Prepare reports and present performance updates to senior management.
• Report to the Director

Company industry:
Motor Vehicle Passenger Transport

Head of Client Services

January 2021 - March 2023

Europcar Doha Qatar,

Doha, Qatar

January 2021 - March 2023

• To market the product and increase the local and global network.
• Maximize all lease and car rental opportunities to bring profitable corporate
business
• Develop strategies for local market based on demand and supply to
increase the business volume
• Cost negotiation and fleet acquisition to have continuous access to fleet
• Handle or assist in the resolution of customer service issues
• Develop strategies to increase market penetration and increase revenue
• To increase the Europcar Qatar online partners sales.
• To increase the counter sales.
• To conduct sales and marketing meetings for the sales supervisor and sales
agent every week on weekly revenue and how it can be improved.
• Prepare daily, weekly and monthly promotions as per the vehicles flow.
• Prepare rate for inbound international booking.
• Fluctuate the inbound booking rates as per the inclination.
• Coordinate with Europcar International Partners for the best inbound deals.
• To attend global Events for Europcar Qatar.
• Analyze the current market situation and prepare marketing strategy.
• To negotiate with the suppliers for the good deal.
• Report to the Director

Company industry:
Motor Vehicle Passenger Transport

Head of Counter Sales and Operations

January 2019 - December 2020

Europcar Qa

Doha, Qatar

January 2019 - December 2020

• To look after maintenance of all wear and tear vehicles.
• Handling all the drivers and their supervisors.
• Maintain the fleet at optimum level for maximum utilization
• Get Approval for the changing of parts from the management if needed.
• Arrange ready for rent vehicles for the day to day operations.
• Purchase of Spare parts as per the requirement.
• Conduct drivers meeting on weekly basis for customer handling & cleanliness.
• Approve drivers Annual leave without disturbing the day to day operations.
• Arrange staff transportation on daily basis.
• Keep records on the staff, use vehicles usage.
• Prepare weekly revenue report.
• Negotiate and outsource the vehicles from the competitors if needed.
• Approve drivers OT (Over time) time sheet.

Company industry:
Motor Vehicle Passenger Transport

Sales and Marketing Executive

January 2016 - December 2018

Europcar Qatar

Doha, Qatar

January 2016 - December 2018

• Look after top clients and arrange vehicles as per the request.
• Provide regular maintenance to the Lease vehicles with top priority.
• Prepare daily fleet report and weekly revenue report.
• Arranging and Handling of Chauffer designated drivers as per the request.
• To apply for the Gate Pass for the drivers if needed.

Company industry:
Motor Vehicle Passenger Transport

MARKETING EXECUTIVE

November 2016 - February 2017

EUROPCAR QATAR

Doha, Qatar

November 2016 - February 2017

My basic career objective is to work with reputed organization in Qatar/ GCC as a Marketing or Business Development Executive/ Manager in order to furnish my capabilities & talent to the best of the organization. Currently I am working in Qatar as Marketing Executive with Europcar Qatar, one of the leading car rental company in the world .

I hereby request you to please consider my resume & kindly suggest some good job openings in Qatar.

Please consider this on urgent basis.

Best Regards,
Nijil

Company industry:
Automotive Dealership & Distributor
Job role:
Marketing and PR

Corporate Client Support

October 2014 - December 2015

Europcar qatar

Doha, Qatar

October 2014 - December 2015

• To look after the reservations (Local/ international)
• To look after the daily Maintenance vehicles replacement.
• To arrange the vehicle according to the reservations.
• To look after the counter sales.
• To prepare daily sales report.
• Handling of Sales Designated drivers.

Company industry:
Motor Vehicle Passenger Transport

Sales Agent

December 2011 - January 2014

Europcar Qatar

Doha, Qatar

December 2011 - January 2014

Company industry:
Motor Vehicle Passenger Transport

Customer Service Executive

November 2010 - February 2011

Jeevan Shakti BPO Solutions Pvt. Ltd

Mumbai, India

November 2010 - February 2011

- Selling of Insurances of Aviva Life Insurance to customer through Telephone.
- Report to Team Leader (TL).

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Marketing Executive

September 2009 - September 2010

Greenpeace - NGO

Mumbai, India

September 2009 - September 2010

My Responsibilities Include:
- Approach maximum numbers of clients and explain them about the NGO & convince them to support the NGO.
- Report to Group Coordinator

Company industry:
Non-profit Organization
Job role:
Sales

Customer Service Executive

March 2009 - August 2009

PACE BPO Solutions Pvt. Ltd

Mumbai, India

March 2009 - August 2009

My Responsibilities Include:
- Have to clear all the queries regarding premium of ICICI Life Prudential to client through Telephone.
- Report to Team Leader (TL).

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Education

Dr. CV Raman University

June 2017

June 2017

Bachelor's degree, Business Administration

India

Dr CV Raman University

January 2016

January 2016

Bachelor's degree, Bachelor of Bussiness Administration

India

Indian Institute of Advanced Automobile technology

August 2010

August 2010

Diploma, Automotive Engineering

India

GPA (percentage): 50%

GPA (percentage): 50%

St. Xaviers College of Science & Commerce

February 2009

February 2009

High school or equivalent, Commerce

India

GPA (percentage): 55%

GPA (percentage): 55%

Skills

Administrative Support
Expert
Administrative Support
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Business Development
Expert
Business Development
Expert
SALES
Intermediate
SALES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
CERTIFIED ISO INTERNAL AUDITOR
Intermediate
CERTIFIED ISO INTERNAL AUDITOR
Intermediate
INTERNATIONAL STANDARDS
Intermediate
INTERNATIONAL STANDARDS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
Marketing
Expert
Marketing
Expert
leadership
Expert
leadership
Expert
Team work
Expert
Team work
Expert
Result Oriented
Expert
Result Oriented
Expert
Administrative Support
Expert
Administrative Support
Expert
Customer Service
Expert
Customer Service
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Business Development
Expert
Business Development
Expert

Languages

English

Expert

Hindi

Expert

Malayalam

Expert

Marathi

Expert

Tamil

Intermediate

Training and Certifications

Certifications
ISO certified Auditor
Sep 2020

Hobbies and interests

Reading, watching sports