Director Operations
Anik Restaurants Inc
Total years of experience :35 years, 3 Months
Concept development and roll out of an Indian fast casual restaurant - Tikka Boulevard®
(Indian Grills and More), pilot location, with future possibilities of franchising.
• Developed operating and financial systems for the first franchised store opened in 2012.
• Developed strategic alliances with vendors and food manufacturers for consistent food
quality and supply of food and packaging materials.
• Hired and developed a strong team of people to manage daily operations and execute brand expansion plans.
• Planned and executed menu changes based on the customer feedback and developed
new products as per the demand.
• Monitored sales and cost of goods for the existing stores.
• Developed and executed sales growth strategies for the corporate and franchised.
• Planned and executed brand marketing, in-store promotions, print and digital media.
• Planned and set up a central production facility for Tikka Boulevard® under a new
subsidiary company - AAN Gourmet Food Co Inc.
• Developed catering and ready to go fresh chilled Indian meal business thru the
production facility while supporting the production of all base sauces and Indian breads
for Tikka Boulevard® stores.
• Executed strategic alliance and partnership with an Indian manufacturing company to
develop and supply appetizers and all base sauces required to di-skill the operations of
Tikka Boulevard® for faster and sustained growth possibilities by reducing the training
needs and establishing lower cost of product.
Responsible for providing overall leadership in the Multi Brand KFC/ Taco Bell
restaurants - recognizing and motivating all management and team members: coaching
and training the team in order to achieve operational excellence.
• Ensure team members maintain the highest level of customer service.
• Control profit and loss by ensuring management team follows cash control/ security
procedures, maintain inventory, manages labour, reviews financial reports and take
action when appropriate.
• Ensure adherence to Occupational Health & Safety Act, local health and safety codes
and company safety/ security policies and procedures.
• Lead the process of recruiting and selecting qualified, high-energy team members while
ensuring use of approved tolls and systems.
• Administered corrective actions or terminations when appropriate.
• Ensured complete and timely execution of corporate and local marketing programs.
Managed company owned as well as franchised multi-ethnic cuisine (Indian, Chinese,
Italian Pizza & Pasta, Thai, Japanese) quick service restaurants with US$20 million
group sales, maintained consistent food quality and excellent customer service with high
observance to company policies and procedures
• Negotiated volume based supply chain arrangements reducing skilled labour
requirement for ethnic cuisines that contributed in consistent product quality during
growth of company’s multiple brands from 5 restaurants to over 70 restaurants
• Ensured safety of cash revenues, controlled inventory movement, labour and other
related costs, produced and analyzed profit and loss statements and other financial
reports to increase operational efficiency
• Implemented health and food safety regulations and followed security procedures as per
the company policy ensuring safety of the employees and property
• Recruited and developed through performance appraisals, a team of more than 300
employees that provided outstanding quality of food and customer service resulting in high customer satisfaction levels
• Planned and coordinated annual marketing plans and in-store promotions
• Contributed towards company’s vision to be leaders in its segment by performing all the
above mentioned activities