Secretary
Beta Information Technology
Total years of experience :12 years, 6 Months
• Making bank reconciliation statement, printing cheques, preparing statement of ac-counts, issuing cheques.
• Preparing attendance report monthly for salary disbursement.
• Making sales order and purchase order in the SQL (CITRIX) & ERP system.
• Handling outgoing and incoming courier.
• Manage hotel booking and flights booking for management.
• Preparing reports.
• Preparing materials for workshops, conferences, meetings.
• Follow-up with suppliers.
• Screening office calls
Move t the loans to net level, decision making and release of approval letters to borrowers.
Work on escalated loans provided by managers.
Release approval within given timeline.
Meet the compliance requirement.
Co-ordinate with processor as one team.
Take approvals from investor and mortgage companies and accordingly provide resolution to customers.
Started with reviewing of accounts at the initial stage of short sale .
Work on escalations to provide a complaint free resolution.
Work on assigned control reports and specialized tasks whenever required.
Assisted new joiners to understand the process flow as and when required.
Efficiently handled queries and took team huddle / briefing to share quality and process updates.
Identifying the common issues and suggesting resolutions.
Working closely with the management and team members to meet organization goals.
Key Accomplishment:-
Got promoted as Underwriter.
Training and grooming team members.
To provide training on calls and other solve queries of team members.
To maintain database and monitor teams performance.
Help agents to achieve their targets
Making calls on given database and generating leads out it.
Convincing clients to invest in the property and memberships.
Provide satisfactory customer service.
Conduct presentation on property and resort for Clients.
Key Accomplishment:-
Got promoted as Team Leader.
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SECONDARY SCHOOL CERTIFICATE –