Store Manager
Dukan Retailing Company
Total years of experience :11 years, 5 Months
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customers satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Report on buying trends, customer needs, profits etc.
• Maintain and monitor store inventory.
• Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Be a shining example of well behavior and high performance.
• Additional store manager duties as needed
• Coach and support other team members.
• Train new employees for the sales floor, (e.g. Merchandising and receiving).
• Maintain and monitor store inventory.
• Ensure that the store is clean, safe and presentable for customers.
• Greet and assist customers as necessary when other sales associates are busy.
• Conduct regular audits of the store’s physical and practical condition to ensure quality.
• Maintain product levels appropriately.
• Process sales when necessary.
• Generate and review daily sales report
• Being involved in stock control and management.
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock.
• Keeping up to date with special promotions and putting up displays.
• Assist the manager in organizing, planning and implementing strategy.
• Coordinate operations.
• Ensure schedules and objectives.
• Communicate with clients and evaluate their needs and specifications.
• Create reports, analyze and interpret data.
• Drive recruitment process and training & development.
• Secure adherence to company’s policies and guidelines.
• promoting and marketing the business.
• dealing with clients queries and complaints.
• providing advice about visas or passports.
• recruiting, training and supervising staff.
• managing budgets for clients.
• maintaining statistical and financial records planning.
• selling holidays and insurance.
• meeting profit or sales targets.
• preparing promotional materials and displays.
• Issuing tickets through AMADEUS and booking hotels for clients
• “Get the sale” using various customer sales methods (door-to-door, cold calling, presentations etc).
• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness.
• Evaluate customers skills, needs and build productive long lasting relationships.
•Meet personal and team sales targets.
•Research accounts and generate or follow through sales leads.
•Attend meeting, sales events and trainings to keep abreast of the latest developments.
•Report and provide feedback to management using financial statistical data.
•Maintain and expand client database within my assigned territory.
•Driving Yanbu, Rabigh, Taif, Jeddah etc, to bring orders for selling building materials and tools
• Part time managing accounts for the office and was performing cashier for the shop.
• Operating fax and printing reports.
•Provide accounting and clerical support to the accounting department.
•Type accurately, prepare and maintain accounting documents and records.
• Reconcile accounts in a timely manner.
•Daily enter key data of financial transactions in database.
• Provide assistance and support to company personnel.
• Research, track and restore accounting or documentation problems.
• Inform management and compile reports/summaries on activity areas.
• Function in accordance with established standards, procedures and applicable laws.
• Constantly update job knowledge
• Part time maintaining computer’s hardware and software.
• Formatting and installation of Windows for the customers.
• Installation of hardware and software issues for the customers
1st division (6.8 grade) in 12th,