IT SUPPORT ENGINEER
GTech Information Technology
Total years of experience :9 years, 9 Months
Provide technical consultation and support to resolve any hardware, software or technical issues for clients under AMC or not.
Clients include: Dubai Physiotherapy Clinic, Dubai World Trade Centre (MAC users), Laservision - An Al Futtaim division, FilmMaster Media, Evolution Events and Action Impact Event company etc.
Undertaking analysis, diagnosis and resolution of problems via remote access, phone, e-mail & face-to-face contact.
•Asset management and prioritizing tickets based on severity.
•Research of new technologies and solutions that can improve our client`s IT infrastructure and assist the company with IT procurements
Back Office OSS (Operations and Support Systems) Nov 2012 - Aug 2014
Responsible for the end-to-end 2nd Level technical support for the issues arising in Managed Services Customers’ cellular network and also extend support to the Front Office in fault management issues and data restoration issues.
OTHER CERTIFICTIONS AND TRAININGS •Microsoft Certified Solutions Associate (MCSA) in O365 from Dubai, Oct 2015. Certification number: F420-8869. •Cisco Certified Network Associate (CCNA) certified in Routing and Switching from Dubai, UAE - Mar 2015. Certification number: 420924169445ETZH. •Training at BSNL Regional Telecom Training Centre, India