Learning & Development Acting Manager | Interim HR Officer
Gefinor Rotana Hotel
Total years of experience :8 years, 5 Months
L&D-
In charge of the L&D department, and managing hotel interns, through planning and implementing all L&D activities including production and deployment of bi-annual TNAs and hotel training plans. In addition, monitoring on-job training and service quality through conducting departmental LD reviews and quality audits. Introduced the concept of visual SOPs and Knowledge is Power, a real time FAQs and ideal answers.
HR-
Covered the role in the absence of the HR Officer. Handled recruitment and personnel, including on-boarding & off-boarding, grievance & disciplinary procedures, HRIS and leave entitlement administration, and managed employee welfare activities. In addition, assisted in the preparation of the hotel budgeted manning.
Assist in creating feasibility reports for new projects
Assist in all HR activities including attendance, recruitment and engagement activities