IT Supervisor
Mohamed Yousuf Naghi Motors
Total years of experience :11 years, 4 Months
Planning and management of Operations activities to ensure timely and reliable operations support for all users in the Company, Qualitative and quantitative smooth running of the Department.
Supervise and direct Operations staff in carrying out operational procedures.
Testing, planning and implementing new operational procedures.
Site planning and preparation.
Plan and monitor network.
Configuration and installations of peripherals according to the technical specifications.
Carry out technical and cost evaluation for senior management for purchasing the office equipment.
Arrangement and negotiation of maintenance contracts and supervision of related activities.
Provide technical guidance and training to Operation staff.
Operate system software release/change management and implementation.
Troubleshoot of PC software and office equipment before requesting outside support.
Ensure and monitor physical security and safety of computer installations and data.
Administration and planning of user menu security.
Technical IT support for the users-hardware & software.
Maintain data center of network servers, ISIS servers including support in day to day operations of the servers.
Networking, communication including ISP related issues and software support.
Assess the IT requirements with users according to business needs in a cost effective way and ensuring proper setup of all systems.
Adding new branches to the network that include setup and configuration.
3rd level of IT Support.
Email server: Lotus Domino installation and configuration.
Computer Room: Maintain computer room to be in good condition, check servers for proper operation, backup properly done, check the total environment, devices status.
Lab: Test PC, servers, network devices, application and tools in the lab.
Cisco routers and switches configuration with WAN/LAN troubleshooting skills.
AS400 system administration (User profile creation, Devices configuration, Job scheduling).
Document process.
Document network diagrams.
Windows: Installation, Configuration and Administration, windows services management (DHCP, DNS, etc).
Implementing Active Directory, Group Policies and Security Policies.
Taking regular backups and assisting in restoration of systems data.
Installation, configuration & troubleshooting of Windows and Linux servers backup using
using CA ARCserve and Arkeia backup software.
Installation and configuration of Symantec Endpoint Protection Manager.
Installation and configuration of Windows Server Update Services (WSUS).
Server backup, installation, configuration, and maintenance.
Cisco Routers and switches configuration.
Internet Connection.
Processing the employees clearance form.
Add new branches to Zahid Tractor’s network that include setup and configuration.
Work with vendors and business partners regarding application, testing, installation and configuration.
Monitor network status.
Monitor the communication lines and co-ordinate with the ISP and remote locations.
Respond to Help Desk requests requiring network and systems issues.
Troubleshoot any problem related to terminals, printers and other computer related equipment.
Co-ordinate with IT Manager, for his queries etc. and keep him updated about the operational problems.
Assist the users to troubleshoot in case of any abnormality or hardware failure.
Optimize server performance by conducting routine health checks.
Install relevant patches and upgrades provided by vendors on servers hardware and software.
2nd Level of IT Support.
Work with vendors and business partners regarding application, testing, installation and configuration.
Monitor network status.
AS400 administrator Support.
Monitor the communication lines and co-ordinate with the ISP and remote locations.
Respond to Help Desk requests requiring network and systems issues.
Troubleshoot any problem related to terminals, printers and other computer related equipment.
Co-ordinate with Manager, for his queries etc. and keep him updated about the operational problems.
Assist the users to troubleshoot in case of any abnormality or hardware failure.
Optimize server performance by conducting routine health checks.
Install relevant patches and upgrades provided by vendors on servers hardware and software.
- Management, maintenance, upgrade & support of all desktop / laptop and server systems.
- PC and laptop setup & configuration.
- Management of all Group Company data backup.
- Liaising with 3rd party software suppliers to find fault resolution, installing software updates and patches.
- 1st level of IT support.
- Active Directory Maintenance & Group Policy.
- AS400 System support.
- E-Mail Management.