Operations & Sales coordinator
SAB International
Total years of experience :5 years, 3 Months
-Sales Coordination: Handling administrative duties for the sales team such as providing quotations in response to customer’s requests, entering order information, maintaining customers’ database by updating the accounts information, calling existing clients for repeat business, liaising between inside sales and warehouse team to respond to all customer queries regarding their order status and delivery timing and to ensure that any issues are handled immediately.
- Customer Service: Providing direct support to customers by receiving and handling their orders via emails and phone calls, validating the PO and ensuring on-time deliveries; Following up with customers regarding their orders to ensure their satisfaction and handling their complaints when needed.
- Operations Coordination: Placing, coordinating and following up orders with suppliers from different countries; Handling orders’ shipments inside and outside Lebanon and preparing all the necessary documents and formalities for all import and export shipments, in coordination with the accounting department; Coordinating and tracking freight shipments from point of origin to destination with forwarder/carrier, taking corrective measures to expedite delivery.
- Office Coordination: Assisting with facility management and general office duties; Providing administrative support to the recruitment function (jobs writing and posting, identifying new candidates, screening resumes and candidates through phone and first-round interviews).
- Following up with customers regarding IT services provided and dealing with any complaints.
- Preparing quotations upon customer’s request, translating contracts and maintaining databases. - Providing support and assistance to the operations: Assisting the supervisor in day-to-day coordination and management of business operational activities.
- Reporting to the Managing Partner regarding any update on weekly basis.
- Coordinating with the accounting department the statement of accounts and ensuring that all services were invoiced and paid on time.
- Events and seminars organizing and coordinating with the marketing and sales departments.
- Participating in CV writing for entry level candidates and general workers.
- Extracting information from CV and adding them to the extract database.
- Shadowing HR manager in interviews, conducting interviews and selecting applicants who meet the specified criteria
- Providing clerical and administrative support to Human Resources executives.
-Translating business documents from English into Arabic and vice versa.
-Performing administrative tasks such as photo copying, sending emails, answering incoming phone calls appropriately, filing and managing office supplies and multiple assigned tasks.
Master’s Degree in Legal and Business translation
Bachelor’s Degree in Translation and Languages